Reina Sofia Boutique I

The Apartment was really nice and clean. It is located in the City Center, so everything is reachable via foot or metro. The Hosts Are super Kind and friendly and help with everything!

Nice apartment, good location in the diverse, multiethnic Lavapies neighborhood. Barking dogs & very late night trash collection sometimes made it noisy, so had to keep windows closed. Biggest issue is the lack of communications with Madflats management. Filling out an online form before arrival had many issues uploading documents; we were not provided a correct wifi password until we were able to reach them by phone. There was no set of instructions in the apartment about what to do with trash, what to do when we left, how to use the TV, washer/dryer, and other equipment. We messaged them & after 48 hours later were told about a box hidden in a hard to reach shelf in a closet with manuals for the appliances. Never heard from management what the 5 keys left on the table were for. Never heard from them when we left after 12 days of renting the place. (In contrast, Genteel Home apartments provided an online manual of instructions, helpful tips, and regulations for the place we rented from them in another city & they immediately returned a call even on a Sunday!) Some minor improvements needed (cooking pans are in bad shape, dining chairs need to be replaced - very uncomfortable - paper towels & other basic kitchen supplies would be useful, nothing is provided, but a supermarket is really close).

A pleasant experience. On the other hand the second room is too narrow.

The property is very welcoming, very well located, very clean and its description is totally correct.The problem lies with the host MC Luxury Properties/Madflats Collection, which represents itself as a professional management company but in fact acts as a junior lacking any proactive quality. The property comes with a combined washer/dryer which did not function properly over and above the fact that no written instructions in English or French were available. We texted Madflats about the malfunction and twice they sent persons who were not qualified to solve the issue despite communicating by an application with higher-ups at the office. By the end of our seven nights stay we had never obtained dried clothes ( no clothing racks are provided ). We also faced a flushing defect with one of the toilets. Madflats promised to send someone over not the next day but the day after and no one ever showed up. One can well imagined how many hours were lost to visit Madrid and at what cost. Of course, Madflats never offered any form of compensation.Otherwise, it was a superb time in the great City of Madrid.