Spacious 2BR Apt, Up to 6P, 4-Min to Stadthalle

This property gets the big things right - it's spacious, is well-situated (close to public transit), and close to useful amenities (groceries, restaurants, etc.), although it could be quite a bit cleaner (our baby's knees and feet turned grey/black just crawling/toddling around).Where the property really struggled is in communications with the "owner" and upholding of their commitments. The owner/property manager (Camelotels) immediately added me on WhatsApp, claiming it was a streamlined mechanism for communicating. I didn't want to send scans of my passport over that platform, so I shared what I needed to send through the VRBO inbox, but clearly the people reading the VRBO inbox and the WhatsApp account rarely communicate with each other. I kept getting pinged via WhatsApp about submitting my details after I'd done so through VRBO.After I ultimately checked in, 3 things that the ad promised were missing: There was no coffee machine, no WiFi, no toilet paper (even though they'd promised "high quality toiletries"). When I contacted them about these, they gave a half-hearted apology and offered late check-out on our last day. I declined (early train), and requested a small refund - enough for an international data roaming package to be able share photos, etc. with friends and family back home. They gave me the run-around for 2 days before offering a 30 Euro refund (much less than I'd requested). I am still waiting for that refund. I doubt I will ever see it.