Whale of a Tale | Beachfront Home with Panoramic Ocean Views

Architecturally beautiful great beach location. Oceano, the management company was outstanding at responding to issues. A/C worked great. Cons: lots of ants on cabinets, mouse dropping in every lower cabinet, no umbrella on deck, micro and oven not functional (manager got fixed), TVs did not work (management fixed small tv), not so much as a broom for cleaning(I.e. a broken glass, or if someone got sick), mouse ran across kitchen 2x while cooking (we elected to eat out every night after), no access to a washer and dryer. House is for sale and in need of updating. None of this was managements fault..I would rent again from them but probably not this property.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was a great time! The house is awesome.we have rented this property multiple times!

This house is right off the beach, setback for privacy, has a great secluded patio, huge open area with fireplace, and large bedrooms with large bathrooms. Everything is updated, but remains an iconic, Las Conchas beach house, with Mexican flair, and simple vibes. Great pace for family or groups. Can’t wait to return!

We stayed in the house with our children and grandson for a total of 6 nights. The house is beautiful, kitchen is decently stocked with most things that you need for meal prep. The balconies, sitting room and kitchen areas were the most used, missing the beautiful beach views. On the first day that we checked in we arrived after the office had closed but our keys and a map were left and we had no issues finding the house. A maintenance guy even stopped by and made sure we had his number should the need arise. Everyone was nice and accommodating. On day 5 we lost water in the house. we called the maintenance guy and the rental office, leaving several messages with no response. A repair person from the leasing office showed up and was going to take care of the water issue. it took 6 hours for us to get water again with no follow ups or updates what so ever. water went out again the following day with a better response time. Customer service is severely lacking, even when brought to their attention that customer service needs improvement still no improvement. no one from the leasing office apologized for the inconvenience- first step in customer service. I asked several questions and most were ignored and never responded to. there was no compensation or further follow up regarding the issue. I was informed that the leasing company was going to see what they could do for us regarding some sort of compensation and a week after we checked out we continue to be ignored.