The Owlery at Sugar - a unique 3 story mountain chalet.

This property was convenient to area attractions. Grocery options nearby. A compact 3 level home. Parking space accommodates 2 cars. There is no yard instead small grill area on decking; covered screened back porch & covered front porch. Inside a narrow, spiral staircase, not suited for large luggage. Two beds & two baths on main level. Upstairs loft has no toilet/bath, guests must go downstairs to use bath. Kitchen is compact and 1 person can be in it at a time. It had all the regular equipment, the icemaker worked. Renters must bring their own foil, plastic wrap, extra paper towels etc. Laundry is downstairs and renters must bring their own laundry supplies. Laundry access is somewhat impaired by the closeness of the game table. The master en suite has hot tub in adjacent room. Closets are fully packed with extras, including a boxed toilet, it makes using them (especially with long hang) challenging. We used one bed/bath off the kitchen because it was a walk in shower. Bed was medium comfortable, I found the pillows thick, firm and uncomfortable for my neck. The bath needs towel bars or hooks especially for towels. TV remotes could use instructions. The office immediately responded when we were unable to get TV working. House says it sleeps 8. I think it is best suited for family with children. 6- 8 adults would be too crowded IMO. Would stay here again.

Our stay was over July 4th weekend and the area was of course very busy. The checkin process was all automated and worked as expected. There were no problems with the property and our stay was very comfortable. The checkout was not as smooth as I would have hoped but that was a function of checkout day being the actual holiday and the office was closed. I would clearly do it again.

Overall cleanliness of the unit was great. The staff was pleasant and courteous. The only issue we had was that when we arrived the unit was hot at about 80 degrees. The ac would not come on and when I called the after hours service number no one answered. About 30 minutes later I receive a call and am told someone will be there soon. When they arrive they can't fix anything and tell us to open the windows and they will send someone out the next day. Nobody ever showed up and we spent the entire stay with no working ac and only one working remote for three tvs

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cute house, good location. No complaints but the house could use a little TLC.