The Ivy House

The house is cute and I liked the layout of the rooms because it felt more private. We were a family of four and a college friend. Easy to get around but everything is uphill : ) My biggest complaint was the communication. We reached out months early about check in and after a day they responded asking about timing. We responded to clarify and hope for an answer but then months went by. We sent 4 more unanswered messages through VRBO. When it got to less than 72 hours, we started again, contacted VRBO and found thier website email. Heard back after about half a day and they said they’d send info the next day. They did not. We were finally contacted by someone, with less than 24 hours to go. We were literally, in the car to the airport. Once Nuria made contact, she was great. Met us there, highlighted some activities on the map and the checked in a couple of times during our stay. In the end, it worked out, you just have to take deep breaths until the end. I would do it again.

Comfortable and good location! Loved the cafe just outside the door! Well appointed, but a few things were missing: a curtain in the basement bedroom, glass top on the night stand, no teatowels, dish cloths, dishwasher detergent

We enjoyed our stay at the Ivy House. It is very spacious and well located, very close to the river and within walking distance of most attractions. There was only 1 thing we didn't like. The bedroom on the pictures that has a stoned wall is on the main floor and is rather dark, cold and musty.

I wish I could give them a glowing review, since the house itself is quite lovely, but there were issues: 1. No communication from host. All my questions on VRBO platform was ignored. Three days prior to arrival, I had to escalate to VRBO that host was unresponsive and no check-in instructions had been sent. I was starting to think I'd been scammed. I was only able to contact them after VRBO provided phone number of the owner, who directed me to the management team. They claimed that instructions were sent to my email, but I checked and there was no email from them. 2. Inaccurate description. Laundry and washing machine is listed in the amenities, but there's none. I even texted the host the day before arrival and she confirmed yes, there's a clothes washer. There's none. 3. Another inaccuracy -- this property is listed as 3.5 baths, but the half bathroom has no door knob on the door, so you can't open it from the outside. In fact, the 2 bedrooms upstairs also have doorknobs that are falling off. One of my friends got stuck inside the bedroom since the knob fell off. Luckily, one of us was able to push in the door from the outside. 4. Lack of sustainability -- we had to buy hand soaps for each sink, paper towels for the kitchen since no cloth towels were provided, etc. In this age when we should all be trying to be green and sustainable, having to buy disposable stuff that will be thrown out after our stay is disappointing.