Hualien Farglory Hotel

設施不錯

浴室沒有放乾淨衣物的地方

景觀很美，設備很新及舒適

Beautiful location with convenient shuttles from train station and the ocean park

We liked the location which is why we chose this hotel. The shuttle pickup to and from the train station was helpful. The food in the buffet was good.

We didn't like that we had twin beds. If I had known it was a twin bedroom, I would not have booked. The description on Expedia was inaccurate. The beds were so small and uncomfortable. The pillows were so soft and flimsy that I am still suffering from neck problems since our visit there. The staff the first night was completely unhelpful except for one man who appeared to maybe be a manager. We were told we had to make an rsvp for dinner at the buffet but it would be over an hour wait. We had a 1-year-old with us and couldn't wait that long, so they told us to try to make plans at one of the other restaurants in the hotel. Well, the other restaurants didn't have food appropriate for a small child, so we went back to the buffet restaurant only to be told that they wouldn't take us even though there was a whole empty room of tables not being used. They claimed it was because of COVID, but social distancing could have been done with this huge room. Eventually, the manager came, and they started using the empty room to seat some people. They ended up seating people right next to us, which made no sense since there was a WHOLE empty room of tables! The next morning at breakfast, the room was used and people didn't have to make RSVPs and there were just huge masses of people waiting to eat. But at dinner, you were stuck. It made no sense at all and was so frustrating as there was really nowhere else to go to eat. Overall just a stressful, unpleasant, uncomfortable visit. I've been there before and know they can do better.