The Ragged Robin - A Heartwood Inn

Staff were very friendly and welcoming , the rooms were lovely and cozy and very clean.

I liked everything

Perfect little Hotel . Great Service and the Staff were phenomenally good.

Nice to stay in a hotel with character. Rooms and beds/pillows very comfortable. Friendly staff on reception and in restaurant. Really good menu options in the restaurant that offer quality and choice. Wine a bit pricey but that is the same everywhere!

The location of the hotel was perfect for our needs, the staff were welcoming and check in was super easy! Our room overall was really lovely, cosy and the little treat provisions were welcomed!

We were thoughtfully provided with earplugs, presumably for road noise — which turned out to be unnecessary, as the hotel itself was very quiet. Sadly, the real disturbance came from housekeeping. We were woken at 6:30am by a cleaner loudly dragging a vacuum up the stairway, followed by sustained, unnecessary noise until around 8:30am. The cleaner then stood directly outside our room speaking very loudly on the phone and coughing for an extended period. Ironically, the earplugs were eventually used to block out the cleaner rather than any external noise. To make matters worse, on arrival we found mud on the bedsheets and a dirty hairbrush left on the floor — basic cleanliness failures that shouldn’t happen. The hotel could have been a pleasant stay, but the housekeeping experience single-handedly ruined it and is the only reason this property is being marked down.