RS Hotel Desa Cemerlang Johor Jaya

Full booking, but still can book ny agoda..when i go there..there is no room for me.

Clean and quiet Good rest place too

I recently booked a family room for 4 adults at RS Hotel Desa Cemerlang via Agoda, trusting that the platform and the hotel would deliver what was advertised – comfort, hospitality, and professionalism. Unfortunately, what we received was far from it. The booking clearly stated it was for 4 adults, and though the room description mentioned 1 double bed and 1 single bed, I reasonably assumed that, for 4 adults, the hotel would ensure appropriate bedding arrangements. At check-in, to my surprise, the room only had 1 queen-sized bed and 1 single bed. Even more concerning was the fact that only 3 towels were provided for 4 paying adults. When I approached the front desk politely to request just one extra towel, I was shocked by their dismissive and unprofessional response: “You need to contact Agoda.” I expected better – not a deflection of responsibility. I then contacted Agoda, who initially passed the matter back to the hotel, saying they have no control over hotel amenities. This raises a serious concern: Before a booking is confirmed, both Agoda and the hotel work together to secure the customer's money. But once the booking is confirmed and the customer faces a basic issue, suddenly no one is responsible. Why is this acceptable? After Agoda’s intervention, the hotel agreed to give me a towel – only if I paid RM50 for it. Yes, RM50 for a towel. I could have bought one for RM10 from a local store. Thankfully, Agoda offered to reimburse me, but that’s not the point. The damage was already done: RS Hotel displayed a complete lack of sincerity, empathy, and hospitality. Hotels must understand that hospitality is not just about selling rooms, but about serving people. If you accept a booking for 4 adults, provide for 4 adults – not just beds, but towels, comfort, and respect. And when a guest raises a basic request, respond with humility and a willingness to help, not with indifference or blame-shifting. This experience was not just inconvenient; it was a reflection of how a hotel can forget the human side of hospitality. I hope RS Hotel takes this feedback seriously and begins to retrain their staff to be sincere, professional, and people-oriented. Guests are not just numbers – they are people with expectations, dignity, and the right to be treated with care. And to Agoda – I thank you for eventually stepping in, but I urge you to do more in holding your hotel partners accountable. It’s time booking platforms move beyond being just middlemen, and start advocating for their customers from the start. Let this be a lesson in the business of hospitality: It’s not about rooms; it’s about people. Serve them well. — *** (Johor, Malaysia)

Booked 2 room. 1 room aircon not working. No more spare room, so no choice. one man operation running around.