VIVI Homes - Bossa Nova

Modern and very peaceful location . The self check in was very straight forward and fast . Very impressed with the team at Vivi following a late check in . I asked a few questions at 2am thinking that they would reply in time , however they came straight back to me with the answers ! I found that exceptional service .

You need to rent a car or be willing to use taxis .

I liked the apartment

The check in was the most complicated check in I have ever had to do. Also there is no property manager. I had 3 phones for them and they would never answer any of them even though it was a weekday when we arrived. Once you reserve the apartment you receive 6 emails and you need to register in their website apart from booking. Then you need to complete like 5 or 6 different steps and send your bank details again. Then you need to leave a 300 eur deposit apart from booking's requirements... It is a very long and tedious process. Therefore I would never book with them again. Also, we were there for a weekend. Just the day after arrival day they send me another 6 emails saying "unfortunately you are leaving soon..." So they really spoil the vacation mood. My experience with the administrative work with them was bad. Basically you have to do all the administrative work, and they do not do any at all. Things they should do, you have to.