Serenity Madeira Pool, Ac & Family Friendly

Ha superado nuestras expectativas! Un alojamiento de 10, un trato e instalaciones excepcionales, y muy atentos y dispuestos a ayudar en todo. Un placer, y esperamos poder volver en el futuro!

The apartament is really spacious and clean, looks exactly like on the pictures. The kitchen is well equipped, with everything you could possibly need and even more:) there is a dishwasher and a washing machine, some washing pads are provided, which we really appreciated. There is an AC, but honestly it is not really needed due to the good weather. Also, extra points for the pool, which you can use whenever you feel like it:) and the big balcony, that has a nice view to the ocean. Beds are comfy. It is not close to the center, but overall we are really happy that we booked this accomodation.

Parking, there is a parking space included with the booking, which is in the garage under the building. You have to go through the main gate and then the garage door to get there. We received the remote to both on the first day, but the main gate was open when we arrived, and even when we went out the next morning, so we have not tried to open it with the remote. When we arrived back, the main gate was closed and the remote was not working. Luckily we have found someone, who let us in with their key. (We had to leave again in 2 hours). We tried to reach out to the girl who showed us around and gave us the key the previous day (she told us to call if we have any issues), but we could not reach her. They put us in a whatsapp group, we wrote there, but still had to try calling all the numbers from there until someone picked up. The girl was on holiday, which is no issue at all, but we did not know it. They have came to take the remote and tried fixing the issue, but after 2 days they just said that it’s something with the gate.. but we saw other people using their remote just fine to open the main gate the whole week. Luckily there were some parking spaces around the building, but limited. The issue is that at the end we payed for something we could not use, and noone really seemed to care about it. Moral of the story: try your remote when you get there, even if the main gate is open.

The property was absolutely stunning. Clean, new, spacious, loads of windows, loads of facilities. The staff were very helpful, respectful, and accommodating. Gave a lot of information not only about the property, but what to do outside of the airbnb: festivals, parties, restaurants, attractions.

The front of the dishwasher was a bit broken, but we got told that on the first day. We could still use it and it was a minor issue.

O apartamento muito lindo.

A bateria do comando de o estacionamento acabou è não foram para trocar isso.