Eliena Hotel Seoul Gangnam

Nice view, the staff is super friendly

No

The room was big enough for my daughter and myself and all the shopping. The front desk was always amazing, The gentleman’s were always sure that we have a great time and feel secure. The lady who does the housekeeping was super attentive and very helpful. The a/c works amazing and the view was stunning.

The shower is a little problematic, you wet all the floor, doesn’t have a separation. But is a nice shower. That’s my only but!

Great hotel, good location! Friendl staff! Next to bus and metro stop! Even a direkt metro connection to the airport! Very clean room! Spacious for Seoul! Definitely recommend the hotel! Would book it again! 7 eleven and lots of coffee shops just around the corner

Nothing. Everything was great

my stay at your 4 star hotel Eliena, despite the room being clean and meeting my disability needs. The major issue was the heating being turned off for the last 3 days, which caused me significant distress at night due to the cold. Even when I reported few times it did not change. As a disabled person, I'm more susceptible to temperature changes, and this oversight greatly impacted my comfort. The hotel's location is also quite isolating for a family wanting to explore the city. We struggled to find nearby restaurants or amenities, making it hard to enjoy our stay. On a positive note, the staff were kind and polite, but there was a clear language barrier. This made it tough to book a wheelchair-accessible taxi for our departure. Despite calling the night before to confirm, a non-accessible taxi arrived at 5 am, and we had to wait an hour for a suitable replacement. Given the 4-star service I paid for, I expect better attention to accessibility needs and communication. The issues with heating and taxi arrangements were unacceptable and didn't reflect the service I was promised.

my stay at your 4 star hotel Eliena, despite the room being clean and meeting my disability needs. The major issue was the heating being turned off for the last 3 days, which caused me significant distress at night due to the cold. As a disabled person, I'm more susceptible to temperature changes, and this oversight greatly impacted my comfort. The hotel's location is also quite isolating for a family wanting to explore the city. We struggled to find nearby restaurants or amenities, making it hard to enjoy our stay. On a positive note, the staff were kind and polite, but there was a clear language barrier. This made it tough to book a wheelchair-accessible taxi for our departure. Despite calling the night before to confirm, a non-accessible taxi arrived at 5 am, and we had to wait an hour for a suitable replacement. Given the 4-star service I paid for, I expect better attention to accessibility needs and communication. The issues with heating and taxi arrangements were unacceptable and didn't reflect the service I was promised. What I'd like to see: - Assurance that heating issues are addressed - Improved staff training on accessibility and communication - Support for booking accessible taxis - Compensation for the distress caused Looking forward to hearing from you.