Eliena Hotel Seoul Gangnam

Staff were great, the room was as pictured, daily house keeping, daily water x 2 bottles

Nothing

The room and bathroom were very clean, and the location was perfect. The staff were incredibly kind, friendly, and helpful. A special point goes to the gentleman at reception, who always greeted us with a big smile and a friendly wave. It was such a lovely touch and made us feel very welcome. Highly recommended!:)

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Loved the whole place. The rooms were a good size, the cleanliness was amongst the best we’ve experienced and the staff were superstars. From checking in with Justin, who is perhaps the nicest man on the planet to checking out. Everyone was so helpful and kind.

More storage space in the bedroom. This was our only issue really, we ended up living mostly out of our cases due the lack of drawers or shelving. Note: we were here for two weeks so if you’re on a shorter stay there may be enough space.

my stay at your 4 star hotel Eliena, despite the room being clean and meeting my disability needs. The major issue was the heating being turned off for the last 3 days, which caused me significant distress at night due to the cold. Even when I reported few times it did not change. As a disabled person, I'm more susceptible to temperature changes, and this oversight greatly impacted my comfort. The hotel's location is also quite isolating for a family wanting to explore the city. We struggled to find nearby restaurants or amenities, making it hard to enjoy our stay. On a positive note, the staff were kind and polite, but there was a clear language barrier. This made it tough to book a wheelchair-accessible taxi for our departure. Despite calling the night before to confirm, a non-accessible taxi arrived at 5 am, and we had to wait an hour for a suitable replacement. Given the 4-star service I paid for, I expect better attention to accessibility needs and communication. The issues with heating and taxi arrangements were unacceptable and didn't reflect the service I was promised.

my stay at your 4 star hotel Eliena, despite the room being clean and meeting my disability needs. The major issue was the heating being turned off for the last 3 days, which caused me significant distress at night due to the cold. As a disabled person, I'm more susceptible to temperature changes, and this oversight greatly impacted my comfort. The hotel's location is also quite isolating for a family wanting to explore the city. We struggled to find nearby restaurants or amenities, making it hard to enjoy our stay. On a positive note, the staff were kind and polite, but there was a clear language barrier. This made it tough to book a wheelchair-accessible taxi for our departure. Despite calling the night before to confirm, a non-accessible taxi arrived at 5 am, and we had to wait an hour for a suitable replacement. Given the 4-star service I paid for, I expect better attention to accessibility needs and communication. The issues with heating and taxi arrangements were unacceptable and didn't reflect the service I was promised. What I'd like to see: - Assurance that heating issues are addressed - Improved staff training on accessibility and communication - Support for booking accessible taxis - Compensation for the distress caused Looking forward to hearing from you.