Vientiane Ruby Riverside Hotel

Decent Hostel. Value for money !!

Clean, good AC, great location.

Somehow we kept getting mosquitoes in our room. We have no idea where they kept coming from.

Breakfast was okay. Rooms were fine. Very friendly staff. Gym was simple but useful.

Pool wasn't clean. Actually mildly dangerous. Toilet in kids room didn't flush.

The beds were really comfy, new mattresses. There was space in the rooms, relatively clean and good location.

The hotel was having organisational issues. Our room was not available for the first night so they put us in another available room (we ordered standard double and they put us in the king room as it was available). We then had to change rooms the following the day, despite there being availability (no booking) in the room we were in. If it was booked I could understand however moving rooms is not ideal (you have to wait for the room to be cleaned before moving into the new room so it cuts into your day and your plans to explore the city). It would have made much more sense to keep us where we were , especially as it was their mistake for messing up the booking. There were no apologies for making us move rooms/not having room available which we had booked. Not very good customer service. Not very friendly or accountable people who were running the hotel. Also their were leaks in the bathrooms which kept us up. We have been travelling Asia for 2 months and have not experienced bad customer service like this. Staff haven't been this unfriendly.