Private Room Direct Travel Heathrow & Central Ldn

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The room is quite big with two big skylights which was great for a breeze. There is a fridge in the room which was really nice.

The stairs are quite noisy especially if other guests are not considerate when walking up these late at night. I think that guests need to be informed of this and have consideration for other guests present. Also the walls are the normal U.K. dry wall and the same lack of consideration by order guests can make it difficult to sleep between phone calls.

The room was Clean and fresh towels were available. The bed was comfortable and the shower was great.

I was awoken by water pouring on the bed from the skylight which was slightly open. It is the only window in the room so be aware that it should be closed at night in case it rains.

Our stay was pleasant thanks to a few aspects. The staff was very nice and responsive, and they allowed us to check in earlier. We appreciated the good communication; the convenient location of the house; the proximity to a local mini shop; the availability of bus and metros, very well served overall. The room was of a good size. Cleaning came in the morning and it was good to see someone taking care of shared spaces. The place has a lot of potential, but it needs to be completely re-thought, deeply cleaned, and add some more service to the room.

Unfortunately a few things need to improve. Pictures dont represent the current state of the room, they were probably taken a long time ago. Overall, the house needs a full renovation, the rooms would definitely need maintenance. Our room (top floor under the roof) had quite a few issues. It had a strong smoke smell; the windows were not closing properly (they somehow seemed of a different frame size), so we would get a lot of air coming through, cold and especially noise. The room was not insulated for noise nor heat, and we had to turn on the heating fan to warm it up. There was a fridge in the room (not shown in pictures), which had a terrible smell and we could not use. There were a lot of spiders and leaves from the nearby tree, so we did not open windows that much as we would have wanted. There are no desks, no chairs to sit on, a part from an old armchair, not very clean and threadbare. The two white squares shown in picture are actually wardrobes, in one of the two, there was a knife (?!). We didnt have a kettle, nor a mirror in the room. The shared bathroom did not have a hook for the shower head, making a bit difficult to use; hot water was not always run smooth all the time. There was only one paper toilet roll, not sure if it was brought by other guests, but we bought our own. The stairs were mopped, but not hoovered, so it did not feel super clean. Finally, the stairs and neighbours in the room were extremely noisy, and we could not really sleep well.