Grand 3BR at Vasaplatsen Central Gothenburg

This place had potential to be 10/10, but the management seems committed to doing a bad job of everything. The location is excellent and the flat size/design is nice. But as it is, I cannot advise staying here. Also, the same flat is advertised on Airbnb for a much higher price so at least it was cheaper on booking.com?

I regret staying here. The management was incompetent, unapologetic, arrogant and unhelpful. From check-in to checkout, there were problems. This place is run unprofessionally by a couple/family who are too busy to do a decent job or care or help. I travel a lot, and this is just about the worst place I have stayed. 1) Check-in: They made me wait in the rain outside the flat for almost an hour due to their own incompetence. They did not answer my calls or reply to my messages. Instead of a sincere apology, the guy argued with me when he finally came. My advice: when you have inconvenienced a guest, don't argue and instead genuinely apologize for mistakes made. 2) Checkout on booking is until 11AM. At ~9AM a cleaner came and management called (first time they were easily reachable) to say checkout is 9AM, which is not true on booking, but they still argued. 3) Very poor cleanliness. The inner blankets smelled like stinky feet. I could smell them all night. It was horrible. Management didn't offer to clean or replace them. 4) The bathroom was filthy and not cleaned before check-in. The sink was filled with water/filth and was blocked. I told them and they said they would send a guy the next day to fix it & clean but they did not. On day 3 a guy came and drained the sink but did not clean anything. In fact, he left it dirtier, throwing metal hairpins in the toilet. I could not use the bathroom sink for the majority of my stay. 5) The bathroom smells like sewage and if the door is left open, the entire apartment smells like sewage. 6) The refrigerator does not work. The light turns on but it doesn't cool. 7) There is no shampoo. There is no garbage bin in the bathroom. 8) There were ~80 cigarette butts on the balcony. 9) There is no doorbell to let deliveries in, which I needed to get my lost luggage back from the airline. No help offered. 10) Pictures on booking.com are not for the flat I got.