Heidelberg Crown Hotel

We had a lovely stay at The Crown Hotel. The lady at reception was very welcoming and helpful, and she even upgraded us to a better room. The room was spacious, warm, and comfortable, with a big bed, heated blanket, extra blanket, smart TV, and a small kitchenette, which was a nice bonus. The water was hot and worked perfectly. The hotel is in a convenient location, in the CBD, which made it easy for us to travel to where we needed to go. The restaurant was functional and the food was amazing. Breakfast had a good variety, and everything was well-prepared not undercooked or overcooked. The eating area was also warm, with heaters, and the staff were friendly and always smiling. The area felt safe and peaceful, and we really enjoyed our stay.

The only thing I would improve is the parking. Because the restaurant also receives outside customers, hotel guests park in the same open parking area as restaurant visitors. Although the area felt safe and there was security, I would have preferred dedicated guest parking, ideally covered, so guests can feel more comfortable knowing their cars are protected, especially when it rains.

We have enjoyed the breakfast fully and our request for takeaway was accepted. The hotel was near our church, workers were friendly and helping us fully. We are missing Aus Precious a lot, hoping to see you again soon.

None

The restaurant downstairs was exceptional, offering great value at a very competitive price. Breakfast upstairs was good. The warm electric blanket was a blessing—it was cold in Heidelberg. Facilities were well done up.

I think an air conditioner would be nice to have, especially in summer. Our room was road-facing and so was a bit noisy up until 10.30.

Location is great.

Noise after 11pm on a weekday and continued way after midnight. No security or staff to handle inconsiderate and noise makers. Open shower causes water to splash throughout the bathroom. Toilet seat was cleaned under it. Clothing rack and fan blades was full of dust. Breakfast limited. They do not accommodate for non beef and non pork eaters.