Jacuzzi Rooms Vatican Museum

Enjoyed our stay. Ursula was great. Made us feel very welcome.

Ursula was amazing! She didn't speak English and we couldn't speak Italian, but we made it work. The room was cleaned every day and the small breakfast orders were perfect. The location was convenient. It was a short walk to the Cipro train station, which takes you to all of the major sights. Also, it was close enough for a long walk to the Vatican. There were lots of restaurants in the neighborhood to choose from. It took us a day or so to understand the keyless entry to the suite and our room but by day two, we were pros!

Property was nice however we were not informed that it was self check in. We were supposed to receive a code from the owner of the property to get into the place and we weren’t even aware of this until another couple coming into the property let us know. We sat around for half an hour until we learned about the code and then another half an hour waiting for the owner to contact us after we tried to connect with him. As of writing this review, the owner never contacted us to apologize or try to make things right. Lousy customer service. Also be advised that hotel says it has made to order breakfast which we assumed would be some sort of hot breakfast. All it was, was a choice of two different croissants and a half a paper cup of juice. Room and bathroom were nice but still a disappointing experience and the only issue we had in any hotel in all of Italy.

Room very clean, great location only 10 minutes walk from Vatican City, lovely restaurants close by and the Jacuzzi was excellent. Continental breakfast was a nice added bonus. Would recommend to friends