FIVE Palm Residence - Elegant Home





7.3Good
(86 Ratings)
"Ramy and also the room and the view. Simply superb experience"
Verified guestDon't miss out! Price and availability may change
2 guests · 2 bedrooms · 3 baths
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
FIVE Palm Residence - Elegant Home offers spa facilities and wellness packages, as well as air-conditioned accommodations in Dubai, a 3-minute walk from Palm West Beach.
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Beach front
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.3Good
(86 Ratings)
"Ramy and also the room and the view. Simply superb experience"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
I liked the space in the room& cleanliness!
Furnitures and electrical equipment were placed unorganized. Our balcony view was meh. The bed was extremely uncomfortable. Staff was very polite and helpful!
10.0 / 10.0
Ramy and also the room and the view. Simply superb experience
1.0 / 10.0
Unfortunately, not much.
I booked an apartment advertised as 204 square meters, which is not accurate. After a lengthy discussion with the manager of Elegant Home, I decided to stay. The door had holes and wasn't properly framed. The wardrobes had no drawers. To top it all off, water started dripping from the ceiling in the master bedroom. I then moved to the smaller bedroom, where I discovered mold. All I got for these problems were excuses; there was no apology or attempt at compensation. It was an absolute nightmare; I've never experienced such treatment.
10.0 / 10.0
Excellent property had 3 kids with me they loved it everything was spot on from the rooms to food beach area and pool all top notch. If need anything can just WhatsApp staff and they get it sorted.
Can’t fault anything
7.0 / 10.0
Beautiful place
The level of cleanliness in the apartment. Specific apartment needs more dusting and thorough clean before guests arrive
4.0 / 10.0
Was in safe place.
The place wasn’t 100% clean, tv wasn’t working and took long to be fixed, the fridge and microwave were not working as well.
As much as the host was responsive they did not attend to most of the issues raised when we left.
10.0 / 10.0
The apartment was clean and well arranged,
The whole hotel has a good vibe, more of party hotel yet there’s separate building that’s more suitable for families, highly recommended
Our host Ms. Ola she’s amazing and vary kind she made our stay special and lovely🤍🙏
There’s separate payments for cleaning services and no breakfast included
6.0 / 10.0
The Five Palm facilities are amazing! pool access, gym access & the penthouse were our favourite
Our shower flooded on the first night because it hadn’t been cleaned properly. There was a massive chunk of hair in the drain 🤢 it was also quite mouldy. The bathroom sink taps were broken in two of the bathrooms & one of the bathroom sinks was blocked so we couldn’t use it. The room was big & perfect for a group to stay in but definitely out dated compared to the other side of the hotel. Overall we enjoyed the location of the hotel & the facilities but wouldn’t stay in that room again.
1.0 / 10.0
Nothing
extremely disappointed with the condition of the room and the lack of basic amenities, especially given the standard and reputation of a 5-star hotel.
The hand shower in the bathroom is not functional
The toilet seat is broken
There is complete water clogging in the bathroom
The dustbin is broken
The sofa is torn
Carpet is stained
Most concerning of all, the room is filled with dust and feels unhygienic – which is completely unacceptable and unsafe, especially for a baby
(Have pictures and videos of all of the above)
This experience is far below the level of comfort and quality I expected when choosing your property.
10.0 / 10.0
All was good
Nothing
10.0 / 10.0
Everything was perfect
Nothing really
9.0 / 10.0
Great size apartment with two huge balconies
Few soft amenities missing
10.0 / 10.0
The apartment was amazing, very spacious luxurious and beach and pool / spa was amazing.
Room has signs of use, but that's absolutely expected and accepted based on price
10.0 / 10.0
This property exceeds all of our expectations, it is so beautiful and spacious could fit a family of 10
Location was perfect, very clean
2.0 / 10.0
The location was great
There were no utensils for cooking
One cup
The bedroom smelt like vomit
The fridge didn’t work and all our food went off
QR code for room service didn’t work
5.0 / 10.0
Lage & Größe
Fernseher / Musik defekt / Klimaanlage Wohnraum defekt, alle Böden schlecht gereinigt, Bäder mit Kalkablagerungen
10.0 / 10.0
المكان مجدد بالكامل ونظيف واطلالة المكان رائعه والخدمه كانت سريعه وتم تسجيل الخروج متاخر لم يمانعو من ذالك واشكر طاقم العمل على جهدهم وتعاونهم والترحيب اللطيف
10/10
8.0 / 10.0
موقع الشقه
السعر
دخول مرافق الفندق
وسع الشقه
لايوجد
1.0 / 10.0
L'appartement était dans un état inacceptable à notre arrivée : très sale, avec un mobilier abîmé et non entretenu (canapés déchirés, meubles endommagés). Il n'y avait ni machine à café, ni grille-pain, et les ustensiles de cuisine étaient absents. Nous les avons reçus seulement au 8ᵉ jour de notre séjour, tout comme l'accès au gaz, également indisponible pendant les 8 premiers jours.
Les photos présentées sur le site ne correspondaient absolument pas à la réalité. Contrairement à ce qui était annoncé, il n'y avait pas de terrasse mais un simple balcon donnant sur un mur d’immeuble, avec une vue mer très partielle.
Nous avons demandé un ménage, qui n’a jamais été effectué. Lorsque nous avons formulé nos réclamations à l'hôtel, on nous a répondu que ce logement n'était pas géré par eux, mais par "Elegant Home", dont personne n’était présent sur place pour régler nos problèmes. Résultat : nous avons été contraints de manger à l’extérieur matin, midi et soir, ce qui nous a coûté une véritable fortune, en plus du prix déjà très élevé de la réservation.
De plus, les vidéos et photos montraient un appartement qui n’était absolument pas celui que nous avons eu. Les portes vitrées étaient très mal isolées, laissant entrer en permanence le bruit de la piscine et de la boîte de nuit de l'hôtel, du matin jusqu’au soir.
En résumé : à éviter absolument. Ce séjour a été une très mauvaise expérience, indigne du descriptif présenté en ligne.
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at FIVE Palm Residence - Elegant Home. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at FIVE Palm Residence - Elegant Home. Enjoy the water!
Is FIVE Palm Residence - Elegant Home pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at FIVE Palm Residence - Elegant Home?
We found 32 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
