Serene Simbithi Penthouse Oasis

Very clean and spacious. Great location.

Nothing.

The place was exactly the same as shown on the pictures and it had a beautiful ocean view, not far from the ocean, the house can accommodate more than six people

The agent responsible for the flat is always not available whether is telephonical or via WhatsApp , we had to figure other things on our own. She always respond late or never respond at all. It made our stay a little bit difficult

The property is beautiful and easy to access, close to the beach and with a stunning view of the ocean.

When we checked in just after 15h00 there was no electricity and were only told upon enquiry that there was loadshedding. We went out and came back after 18h00 and the electricity had still not come back. It only came back just before 22h00 and it was clearly not loadshedding but an outage that the host did not inform us about to enable us to better plan our time. We were also provided with the wrong WIFI details on the check-in link that we were given, which was also a bit frustrating.

It took too long for us to get access codes into the estate. We felt like we were in a fancy jail. The welcome centre is not opened on a Sunday. We were disappointed that the aircon remotes were hidden away from us even though the property advertised aircons, we had to threaten to cancel our reservation then the remotes were given to us the next day. The facilities were not clean, the kitchen and bedroom cupboards were dirty, the stove was filthy, the couches were stinking sour this brings it down to poor housekeeping. The carpet in the main bedroom smelt of toe jam (dirty feet)