Harrogate Haven by Luxus

The flat was clean, spacious and had everything we needed. Very handy for the town centre shopping and train station.

Lots of room in the lounge, well stocked kitchen, county beds.

Nothing

The host contacted us to see if we needed any snacks to find on our arrival. They gave us all the necessary instructions and it was easy to find tge place. The fact the place was clean was very important to us.

Location is fine and the place was beautifully clean and tidy. Beds comfortable.

Heating failure - tried hard to resolve it, using the instructions from host. Seemed to be a problem with the remote contol speaking to the boiler (gas, combi boiler). Have long experience of home heating systems in properties in UK and abroad, so was a bit odd to be treated as if I was a simpleton who couldn't follow instructions. Also odd to be told that the heating had been working that morning (the flat was freezing when we arrived) and that, miraculously, it was working again when tried by somebody else the next day. Hard to credit. But, if it's just a flaky system and neither trying to get it to work with the host on the phone repeating the same instructions ad nauseam, nor anybody able to be sent out to fix it, then that means it's not a suitable set-up for a rental property. A more sympathetic response would have gone a long way to assuaging a frustration that was only increased after a cold night and cold morning after. Disappointing, as otherwise it's an OK place.