佬树客栈 Big Tree Guesthouse - Free Laundry & Coffee

Love everything about this stay. The manager and team were very helpful and it was a friendly welcome. The rooms are nice and clean with bed having heaters cozy to sleep in. The surrounding was quiet despite the busy street. Easy to walk around the city. ‘Lucky’ the dog is so cute and a friendly one indeed, probably the lucky charm for this stay. I would come back here again if I ever drop by in the future:)

Nil

Mostly the staff. So friendly, so helpful, they will sort out everything for you. On top of that: great location and the house is so beautiful. You don't want to leave

The only reason, in one sections they got 4 and not 5 is a very minor issue and can be ignored: the stream of the shower not strong enough.

Excellent location a few minutes walking from the South Gate, in a quiet area surrounded by shops c cafes, restaurants, sights. The place is very atmospheric, with a lot of charme. Rooms are in style and very cozy with very good bathrooms. The host Joye is really exceptional: he speaks excellent English, understands tourists’ needs and can help you organise further trips or day trips around, like the Tiger Leaping Gorge 2-day trek and the Snow mountain. We took these 2 and they were very good. Also the rest of the staff is very nice and always eager to help, especially among the English speaking staff Jade was really great and went the extra mile to assist us with drivers, airport transfer etc. We had nice conversations too, this human dimension of the guest house really adds to the experience, including their lovely kittens and dog. We liked it so much that we extended our stay for another 2 days!

The rooms around the courtyard by the reception tend to be more noisy while the rooms around the second courtyard are very quiet.

It’s location at old ancient city, good value if you prefer to explore ancient city.

I had a disappointing experience with the service at this hotel, particularly during check-out. I arrived at the check-out area at 8.27am and informed a staff member in a black shirt that I needed assistance with my luggage to the entrance at 8.30am.Although he initially agreed, he became preoccupied with other guests and left me waiting. Shortly after, another staff member in a light green shirt arrived and immediately assisted other tourists, while I was still left unattended. The first staff member eventually returned and told me, “Let’s go,” but there was confusion about my luggage being in a different vehicle. Instead of resolving the issue, he walked off and later came back only to say goodbye, without actually helping. To make matters worse, another staff member wearing glasses approached me abruptly and complained that it was already 8:35 AM, accusing me of being late despite the fact that I had been there earlier and was waiting for assistance. His tone was rude and dismissive. I tried to explain the situation and even pointed out the staff member I had spoken to, but it was clear he had no interest in listening.I understand that language barriers can happen, but this felt more like a lack of care and basic respect toward guests. This same staff member was also present during check-in, which suggests a consistent issue with attitude rather than a one-off misunderstanding. Overall, the experience left a very negative impression. When you pay for a hotel stay, you expect a certain level of professionalism and courtesy—especially in simple situations like check-out assistance. Unfortunately, that standard was not met. Guests have to rely entirely on stairs, which can be very inconvenient if you’re traveling with luggage. I would strongly advise avoiding this hotel if you have heavy bags or mobility concerns, as it may not be suitable for elderly guests or anyone who struggles with stairs.