Zenith Hotel Cameron

All excellent

Best..puas hati..anak² suka..like vip..harga pun murah..layanan mmg tip top

قربه من المواقع والمطاعم

I rarely leave a negative review, but this stay was extremely disappointing, especially for a hotel that presents itself as a 5-star property. 1. Wedding anniversary room decoration I contacted the hotel in advance in agoda to request a simple room decoration for our wedding anniversary. Unfortunately, there was no communication or acknowledgement from the hotel. When I checked in, I was told that they had done some decoration. When I entered the room, I found only two towels rolled into swan shapes. Honestly, I don't know whether the hotel considers this a proper room decoration for a wedding anniversary. If the hotel was unable to arrange proper decoration, they should have informed me in advance and recommended a local florist or decoration company that could coordinate with the hotel. I have stayed at other 4- and 5-star hotels, and they were much more helpful in making special occasions memorable. 2. Cleanliness was far below 5-star standards The room had dust, hair and tissue on the carpet. The toilet and bathroom had visible mould. The bedsheet was also wrinkled and gave the impression that it had not been properly changed or prepared. 3. No bottled mineral water There was no bottled mineral water provided. Instead, the hotel provided water from a drinking tap. Unfortunately, the water had a strange taste. 4. Breakfast was average The breakfast selection was quite limited for a 5-star hotel. The taste was just okay and nothing particularly impressive. 5. Basic service during breakfast was disappointing In the morning, I informed a staff member that there were no forks and spoons on the table. Instead of assisting, I was told to take them myself from the cart. For a 5-star hotel, I expected the staff to provide better service. 6. House keeping We went out for breakfast in the morning and did not switch on the housekeeping/service light. When we returned to our room, we found that the bed had already been made. I am very concerned about how housekeeping was able to enter the room when we had not requested housekeeping or turned on the housekeeping light. We had all our valuables and personal belongings inside the room, as we had only gone downstairs for breakfast. Guests should be able to expect privacy and security while staying at the hotel. 6. Housekeeping was incomplete Housekeeping only made the bed. The rubbish was not removed, dirty cups and spoons were not washed, and the bathroom remained dirty and mouldy. No fresh towels or replacement amenities were provided either. I had to personally approach the housekeeping staff to request them. 7. My complaint was simply ignored I went to the reception and specifically informed them that the bathroom had not been cleaned properly and that dirty glasses and spoons had been left in the room. I explained the issue in front of several staff members and was told that the housekeeping team would be asked to come and clean it. I went out for the day and returned at night, only to find the room still in exactly the same condition. This was the most disappointing part of the entire stay. It made me feel that my complaint was simply ignored and that nobody actually took responsibility for resolving it. For a hotel claiming to provide a 5-star experience, the service, cleanliness and attention to detail were nowhere near the standard I expected. The hotel has a lot to improve, especially in housekeeping, customer service and handling special occasions. I genuinely hope management takes this feedback seriously, because a 5-star hotel should not make guests feel that their requests and complaints don't matter.