Hotel Spax Kusatsu

We stayed in japan style room with Tatami room sleeping on foutons, very comfortable. The room was spacious enough for two of us. Great onsen, dedicated person spoke English👍, great presentation of food particularly the dinner - we had halfboard option. Nice location - near the outdoor Sainokawara and the Yubatake.

Hotel Spax Kusatsu is a prime example of why you shouldn't overlook traditional-leaning hotels for a high-value stay in one of Japan's most famous onsen towns. It offers a premium experience that rivals much more expensive ryokans, featuring its own excellent hot spring baths, a sauna, and even laundry facilities. The rooms are well-equipped with all the essentials—including yukatas and quality toiletries—ensuring you don’t have to cut any corners on comfort. Its location is a major win, situated just a short walk from Sainokawara Park and onsen , making it an ideal base for exploring the town. You get the full Kusatsu experience with great facilities and spacious rooms (with balcony) for a fraction of what you’d pay at the luxury resorts nearby.

The hotel provided a very crazy and spacious room and the facilities are excellent. The staff are friendly and always met our requests.

I chose this hotel during my visit to Kustasu Onsen, a top onsen destination in Japan, and I left with nothing but disappointment, anger, and disbelief. From a place that charges premium prices, I expected professionalism and respect. Instead, I encountered incompetence and outright rudeness. During check-in, the staff gave me the wrong briefing about the hotel’s schedule, which caused me to miss the onsen soak that I had been looking forward to. This was one of the main reasons I booked the stay, so missing it due to their mistake was beyond frustrating. When I confronted the hotel manager, I expected at least a sincere attempt to fix the situation—compensation, alternatives, or even a proper apology. Instead, I was told flatly that “nothing can be done”. No accountability, no solution, no ownership. Just a dismissive, empty “sorry” as if my time and experience meant nothing. The worst moment came as I walked away—I overheard the manager shout “baka バカ”, a deeply insulting word. For a manager of a so-called reputable hotel to behave like that is absolutely disgraceful. This is happening in Japan. It shows a complete lack of hospitality, maturity, and basic respect toward guests. This hotel ruined what was supposed to be an amazing stay. I would never recommend this place to anyone. Until they learn accountability, honesty, and simple respect, no traveler deserves to be treated this way.