The Pier Pods on the water- 50m from Townsville bus terminal and ferry terminal- Passport ID requried

Location, reasonable price, comfy, right on water, lay in bed and look out my window !!! All fantastic!

The communal atmosphere was very welcoming. The location across from the ferry terminal is perfect.

We had difficulty getting in the door because we’re not technically savvy… But one of the lovely guests helped us out and welcomed us with open arms

Super great value, location close to casino/ferry/walk to town. Great size bathrooms.

The check in process with codes to emails etc etc was a little frustrating and not being allowed to check in with photo ID other than passport. As an Australian resident I don’t like to have to carry my passport unnecessarily and not having a secure place to store it as luggage and pods not secure

The bed was comfy. A lot of long term guests but they were very welcoming and didn't over bear anyone at all. The kitchen was always sort of clean. Location fantastic.

Lack of staff is ridiculous. I required parking which I was asked about before arrival, provided the reg, and then nothing so assumed I would just be allowed to park there. On arrival there was no-one at reception, and I was told by a long term guest that the receptionist had left for annual leave until Monday (5 days later) and that noone would be there. I tried to ring the number several times I was provided (in and out of office hours). I then messaged on booking and got a reply some hours later with no response to my issue and just 'there is staff on site 10am-4pm'. The next day, low and behold, no staff????? I then got told much later in the day that the cleaner could do admin tasks, well the cleaner had left? Also not the cleanest in the main room, a LOT of belongings (fire safety came whilst I was there and was told it needed to be moved or it'll be shut down). Guests kept leaving the back doors open so mosquitoes got in. Air con wasn't operating on the 2nd night.