Chelan Resort Suites: Comfort by the Lake #201

Apartment was spacious, comfortable and well furnished. Great location, easy walking distance to the lake/beach area. Self check-in and building security. Very response customer service!

garage code initially provided didn't work, we had to call customer support to get a new code. Also, it wasn't clearly explained there are different codes/permutations required for the garage, gate, swimming pool, elevator. A few maintenance issues such as a window blind that didn't work and a bedroom light that needed replacing. Apartment was overall clean but noticed a few food crumbs on the floor/sofa when we first walked in. Apartment is close to the road so there is some road noise when sitting out on the balcony, but not an issue once inside.

I liked the lay out of the apartment And close to the lake

Upon my arrival I noticed Towels were not clean enough I got pictures of one of the bedroom comforter. Had stains I don’t even want to think what it was Bed sheets were. Dirty like who ever clean the place before my arrival didn’t do good job or even replace them I have pictures So I when to Walmart and got new sheets to put on top of their sheets. I texted the. Property manager /stephanie. About it but never got a reply after I send her the pics Also Had issues with key pad in garage /pool/and main floor elevator I told Stephanie about it and she help me to reset code because I couldn’t open apartment upon my arrival The Pool I could t used it. Until 7pm on Thursday because I contacted site manager but couldn’t get code to work so she gave me hers And I had to get all my stuff thru the stairs because code didn’t work on the door by the lobby And once I was able to go thru the garage we had our stuff inside the apartment ,we had to struggle thru the stairs I’ was disappointed on how I couldn’t use the pool And my daughter wanted to used it all week at night