Capitalia Plaza Residences Reforma

Great location, walkable to many places, buses and metro are very nearby. Lots of food options. The apartment is on Reforma, and there's a construction site which is noisy. The room is not spotless clean. But acceptable. We checked in at 130am. Really late, the given code is not working. Running up and down asking front desk help, they are super nice and helpful to call the host. A new code provided so finally get in the room about 2am. Not a very smooth start! We booked our the 892 sq ft room, however, 2 days without internet service, which affect no TV networks as well. We didn't get the SIM card for data, we highly reply on the room internet to book tickets, plan our trip, plus work related... kids want to stay in touch with friends.... The host didnt even know the service was down. Plus it was one of the public holidays. We have to run down to use Starbuck internet across the street for 2 days. Took us 2 days back and forth communications with the host. They moved us to a smaller apartment. Ive got internet but have to stay in a smaller apartment which i didnt pick and the smaller unit is very run down. One of us have to sleep on the sofa bed. one of the toilet cannot be flush and very shaken. Felt like an earthquakes when tou sat on the toilet. But I paid more for the nicer apartment. I don’t want to complain too much to ruin my vacations. But my family had been asking to get a lower rate or a refund for the smaller apartment.

Everything was perfect, very clean rooms, staff very helpful, and location close to everthing.

A very well located property, very functional, great views, security staff very amicable, would give it a higher score but the pool was under maintenance with out a date due and we weren’t notified before or after booking, but until we got there and it was one of the main reasons for choosing this property.

The location is amazing and the condition of the apartment is great. HOWEVER, if you were planning to use the amenities, be prepared to get extremely disappointed. The operating hours of both the pool and the GYM is exactly the same hours that NOBODY wants to use them. For some hard to believe reason, they are only open from 9 AM to 6 PM, so if you were planning to hit the GYM or go for a swim before or after work, that is going to be impossible. The main reason for choosing this property was to be able to workout before work so I was going to give the property a one star rating for those never seen before and unreasonable rules, but to be fair the apartment is beautiful and the support staff were nice to me (didn't solve anything but were nice).