Holiday Inn Hotel and Suites Richmond West End by IHG

My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.

Room and hsllways were clean. Staff very griendly.

Great property will be back

Exceptional staff! Everyone we interacted with performed as though they genuinely wanted to make us happy and experience a pleasant stay, I felt like these people should be working at a fancy five star hotel. The room was modest, probably the smallest bathroom I’ve ever had but everything was spotless, fresh. The furniture was in good shape and actually practical. A minor imperfection in the bathroom baseboard…behind the door, the only nit-picky thing I could notice. There was a small “restaurant” on the main floor. It’s set up like a lunch counter with a few extra tables around, again it was clean and in good repair and the staff treated us like it was a fine dining establishment, not the Kristy Kraft. The menu is short and simple, we had the burgers and the servings were generous, cooked to our preferences and most importantly, they were great! Loved being able to get a good basic dinner with pleasant people after a long day moving my kid into UVA. Would definitely stay here again, totally lucked out with this random hotels.com last minute pick!