ZEL-VA Tulum Apartments

La piscina principal está muy limpia, grande y en buen estado. El departamento es amplio cuenta con lo necesario, la piscina privada tiene una vista maravillosa, el lugar es muy tranquilo excelente para relajarse.

The apartments are spacious and welcoming. I particularly loved that they had large screened doors on opposite sides, so you could get the most beautiful cross-breeze by opening them both. My apartment had a private rooftop deck and plunge pool as well, which was my own little oasis. The Wifi was fast and reliable so working from the apt was easy. There is a lot of talk about power outages but mine only went a few times and only once for more than a few minutes. The view is great too, you really just look at out treetops and you feel like you're in the jungle. Staff was very responsive and attentive on whatsapp (the communication method of choice here).

The gym is currently non-existent. It was closed during my stay as they're repairing the infinity pool, but even if it was open, there is almost no equipment: a treadmill, a workout bench and only a few, mostly light free weights. Also the provisions in the apartment itself are really sparse, with no basics like salt, pepper, cooking oil, etc. You have to ask staff for new garbage bags often as the receptacle is very small - they come very quickly but you should just have them on hand.

The property was beautiful, two really nice pool areas, gorgeous bedrooms complete with plunge pools. The staff were also very responsive and helpful when needed.

I really struggled with the location, there are no supermarkets nearby and when I arrived on the first day, I was alone and too scared to go out looking for a shop. When I did eventually find one it was at least 20 minutes on foot and only had basic items. I feel that the apartment should have been supplied with basic necessities such as salt and pepper for the kitchen, we also ran out of toilet paper twice and no shops around the area sold it. Luckily we were looked after by the hotel staff and they brought more. I stayed for 10 days in total and was shocked to find there is no cleaning services unless you pay. Would have been a 10/10 if it wasn’t for the inconvenient location but I wouldn’t return based on this.

Abbiamo soggiornato due settimane, l'appartamento e la struttura bellissimi in armonia con l'ambiente circonstante. Viste mozzafiato dal nostro attico con la piscina.... il personale molto gentile, tutto super pulito.

Era tutto perfetto.