Baan Klang Suan Resort

Clean and nice place for a quick stopover Have many fruit bearing trees around

You forgot to refund me the second night as your staff confirmed and promise. I still wait the refund.

We stay here whenever we come see family in Lang Suan. Comfortable beds. Staff is always nice and helpful. Will stay here again and again.

I chose to stay here specifically for a private standalone bungalow to ensure peace and quiet, as I am a light sleeper. I also needed a room with parking next to the unit for convenience when unloading belongings. These were the main reasons for my booking. However, upon arrival, I found that the air conditioning was not cooling, making it impossible to rest. I had to stay in a hot room, which is a basic issue that the hotel should have checked before assigning it to guests. The hotel offered two alternatives: 1) A smaller room in the main building, with parking in front but no shade 2) A smaller semi-detached bungalow, without parking next to the room Out of necessity, I chose the room in the main building to stay close to my car. However, once inside, I found that the room had no soundproofing at all. I could clearly hear noise from neighboring rooms and from above, making it impossible to rest. I had to request another room change. After speaking with the manager, the hotel offered a larger room, which I had no choice but to accept just to resolve the situation. Unfortunately, the new room also had poor soundproofing, and at around 2 AM, loud noise from the neighboring room made it impossible to sleep. Overall, I had to change rooms twice and spent approximately 3 hours dealing with this issue before finally settling into a room. During this time, I had to endure a hot room with a malfunctioning air conditioner, which directly affected my health and ability to rest. This experience was extremely disappointing. The issue was caused by the hotel’s own failure, yet the handling was unprofessional and required the guest to repeatedly move and try different rooms. In standard hotel practice, if a room has a problem, the hotel should immediately provide a room of equal or higher standard (upgrade). Instead, I was offered inferior options and had to go through multiple relocations. While I understand that issues can occur, the way this situation was handled was clearly below acceptable standards and requires urgent improvement.