Almaty Cozy Apart Hotel

Thankful for the pics and directions as would be difficult to find without them. Great location…walkable to most places I wanted to go. Apartment is great for space, comfort and self-catering. Supermarkets on the neighbouring street. Air con, hot water and Wifi worked perfectly! Great price fur what it offers!

There seems to be a front desk area but it’s not really like a hotel where someone greets you and helps you with things like taxies etc…so prepare to be independent in that way. There is housekeeping staff and others who are just draped in the chairs on their phones? I had a problem with payment as I wanted to use my Credit Card but neither of my cards would work with their payment system (they worked elsewhere so my cards not the problem). Instead I had to find an ATM and get cash which was annoying. Also, correspondence with WhatsApp sometimes takes a while, even if it’s an issue you need help with more urgently.

The hotel was in a nice neighborhood and even had a 24 hour convenience store downstairs. The bed was very comfortable and we slept great. The staff was very supportive of a few requests, such as moving rooms when we wanted to check in earlier than planned and also replaced a malfunctioning iron without question. Also, the communication was already totally friendly.

Nothing whatsoever.

Very comfortable apartment, ideal size and good location too. Despite being in an apartment block, had excellent communication from staff on WhatsApp on how to access the property.

I wish I could say something on the subject

I was looking forward to my stay here but unfortunately the manager ditched me in the middle of the night… I told her in advance that I would arrive at 2 am and she assured me that that is fine. She told me to call her, but when I did–multiple times–her phone was unavailable. I eventually was able to find my way into the hotel by asking passersby (there were no signs at all, and finding it was a difficult task because it’s located in a residential building among regular apartments). When I went up, an old lady was there but she couldn’t help with the check in and was indifferent it my situation. The manager didn’t respond and so after 15-20 minutes I had to leave and search for another place to stay which was extremely difficult and kind of scary as a solo female traveler in a new city in the middle of the night.