Almaty Cozy Apart Hotel

The hotel is upscale, the rooms are very clean, it's close to services, restaurants and cafes, and the staff are friendly, helpful and always smiling. الفندق راقي والغرف نظيفة جدا وقريب من الخدمات والمطاعم والكافيهات وطاقم العمل ودود ومتعاون ومبتسمين

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Location and wifi was good,

We stayed for 5 days and the room was not cleaned during any of those days, maybe we had to ask the ladies to clean, of course nobody speaks English in the hotel or anywhere except for a few people but that is ok

When you key in the entry code the door opens OUTWARDS which was a surprize if you are ued to doors opening into the building. Finding the entry door was a bit of a challenge you need to go down the left hand side of the building but asking around got assistance and found it.

I wish I could say something on the subject

I was looking forward to my stay here but unfortunately the manager ditched me in the middle of the night… I told her in advance that I would arrive at 2 am and she assured me that that is fine. She told me to call her, but when I did–multiple times–her phone was unavailable. I eventually was able to find my way into the hotel by asking passersby (there were no signs at all, and finding it was a difficult task because it’s located in a residential building among regular apartments). When I went up, an old lady was there but she couldn’t help with the check in and was indifferent it my situation. The manager didn’t respond and so after 15-20 minutes I had to leave and search for another place to stay which was extremely difficult and kind of scary as a solo female traveler in a new city in the middle of the night.