The Topaz Chalet| In the heart of Tampa| Jacuzzi

We had several concerns that detracted from our experience. We would like to bring the following issues to your attention in the hope that they can be addressed to prevent similar issues for future guests. Communication was inefficient, and I had to wait more than 48 hours to receive a response to my inquiries. Rental description did not mention the property's house set up, particularly with regards to the 4th bedroom and 3rd bathroom being outside the main house.The property's location and surroundings raised safety concerns for us, and the overall cleanliness of the house fell short of expectations. The toilets, in particular, were not properly cleaned, and the shower door required attention. The exterior of the property had overgrown lawn and accumulated garbage. Furthermore, I encountered several maintenance issues, such as a broken wall, dirty cup, broken mug, unevenly hung closet door, loose towel rack, and a torn blind in the 2nd bathroom. The description of the property stated a Keurig coffee maker, but upon arrival, I found a regular coffee maker without coffee filters. Additionally, housekeeping issues were prevalent, including stains on the white towels and evidence of cockroaches on the dining floor. Pillows were missing from the living room couch, and the bed sheet on the pull-out couch had an unpleasant odor, suggesting it had not been washed. Also the additional fee for hot tub use not mentioned in the property description.