Costa Maya Hotel

The staff at check-in were very kind and helpful. On the first day, I was given an “upgraded” room, but since it had one large and one small bed, there wasn’t much space to move around not ideal for a five-night stay. The next day, they changed it to a regular room on an upper floor, which was much better. The minibar wasn’t cooling, but I didn’t really need it, so I mentioned it at check-out. The location is very central, the pool area is nice and never crowded, and the breakfast was lovely. The lady making omelettes had such positive energy! However, there was no filter coffee available at breakfast or at the bar , only machine coffee.( It is a bit dissapointing I have to say ) Overall, though, it’s a nice hotel with good value for money. During check-out, staff could maybe be a bit more engaging (for example, asking how the stay was ), but everything else was great!

Incredible good service. I mentioned that my wife & I were celibrating our 20th anniversary. To our surprise, the hotel decorated our room with ballons (heart shaped), botte of wine in a cooler and a plate of fresh fruuts etc. Throughout our stay, the service was outstanding. Thanks again!

Great location. Staff helpful.

This is our second time at the hotel. The staff are very invested in making sure you have a good stay. Breakfast is really great- lots of fresh selections- and the pool area was surprisingly sunny, even in April. The location is great if you want to be able to walk into town but want to be far enough away not to hear the noise. We will stay here again- price performance.