Hotel Riu Palace Costa Mujeres - All Inclusive

To start off, the staff was kind, helpful, and always attentive. Bethsaida, Daisy, Nacho, Alex, Fatima, and Noemi made our experience 10/10. The room was clean and thoroughly maintained during our stay, and the property was easily accessible. The elevators were clean and quick, and there was always something to do, including water Zumba, fitness classes, beach games, pool games, and drinking at the bars. The restaurants and buffet was delicious, and room service was convenient with flexible off menu requests. I highly recommend the gourmet and Italian restaurants because they were my favorites. At night, the resort hosted fun shows with different performances every evening. I planned to propose to my partner during this trip, and the resort helped make it unforgettable. Bethsaida assisted me with hiring an external vendor to decorate both our room and the gazebo where the proposal happened. She did an amazing job, and everything turned out even better than expected. I highly recommend contacting customer service before your trip for planning help because she truly takes care of you. I also hired the photographers on the property, and they were professional and helped us pose. I’m not very photogenic, the pictures came out great. We booked a couples spa experience that was incredibly relaxing. The massage took place in the same secluded beachside gazebo as the proposal, with only the sound of ocean waves around us. If you’re considering an all-inclusive resort chose this one!

Stayed here start of May, 2026 with 5 kids. In short for families w kids...well maintained, very clean property. Management must be clean freaks, which is awesome, shows how every night they water/soap scrub tiles around pools, walkways. Public bathrooms clean. Food excellent, for adults/kids. My kids somewhat picky, didn't complain once, so much variety of foods for breakfs, lunch, din. Restarnts, no reservation needed, however they open at 6pm, its 1st come 1st serve, they put you on wait list, and give u round UFO thingamajiggy that lights up when your time is up. If you show up at 8pm, sorry u may be out of luck, which happened to us once. All restrnts have two days off a week, at diff days. One drawback: property needs more bathrooms. If u at restaurant and need to use a bathroom, either hold it in, or walk half mile to the nearest 1. I think there are 4, 5 of them. Double them asap! Heck, single houses have 3, 4. This property is not huge, everything is very walkable, but bathrooms are too far and not enough, especially around restrnts and pools. You have to leave waterpark and walk far to nearest bathroom, which means...u guessed it, which kid wants to leave waterpark to pee? Waterpark is split in two for kids and for anyone who is over 130cm. You have to walk out from one, go around to enter the other section. Kids enjoyed the waterpark. We had lots of weeds on beach. Tractor removes some every morning. Kayaks, boards, vests, free w qr code/waiver.

Excellent resort, we enjoyed our stay there.

The service was awesome, staff was amazing. The place is even more that what I expected. It was more than worth it. We had a fabulous time! I highly recommend this place.