U Hotels Makati

This hotel is among the best I've found for value, service and amenities. I booked 5 nights for ***/night through Agoda. There's a very good restaurant downstairs. The security is great and the staff is excellent. The only small negative is that it's a bit of a walk to get to the "nicer" part of Makati but I don't mind the exercise.

You can hear the street noise outside and the sound from the corridors. but overall it is an OK hotel. We only stayed for a few nights

Everything was nice, the check in process smooth, I love the room very calm and clean, but its little small. The location is not far from airport, a lot of restaurants nearby, easy access and they also have good restaurants

We have stayed at U Hotels multiple times, and unfortunately, this has been our worst experience so far. To start with the positive side, our check-in on the first day went smoothly. Thank you to the front desk staff who assisted me. Since we had two separate bookings that were supposed to be consecutive, they explained that the second booking would be treated as an extension. Because I booked a different room for the second day, they told us that we would need to transfer rooms, but since it was an extension, we were assured that once we checked out at 12 NN, the next room would already be available for us to transfer to. On our second day, there was a different front desk staff on duty. We politely asked if we could transfer to the second room earlier than 12 NN so we could continue resting without interruption. We were told that it would depend on room availability, which we understood at first. However, we explained that during our first check-in, we were assured that the second booking would be treated as an extension and that we could transfer directly to the other room. The response we received was still that it was subject to availability. This was confusing and disappointing. If the second booking was already paid for and treated as an extension, why were we not assured that the room would be ready for us? We specifically booked the second room for the next day, so we expected a smoother and more organized room transfer. After that conversation, we went out to eat. While we were outside, we received a call informing us that a room was suddenly available and that we could already transfer. We confirmed that we would move to the other room once we returned to the hotel. However, the room did not seem like it had just been used by a previous guest. The bathroom was very dry, and there was also a noticeable unpleasant smell. We decided not to make a bigger issue out of it and simply asked for fresh pillowcases so we could at least be comfortable. The parking experience on our checkout day was also disappointing. We brought a car that was picked up from our home, and when we were about to park, we asked the guard for assistance. It was raining at the time, but the guard did not seem to have any sense of urgency. We understand that he may not have known at first that we were hotel guests. However, the proper thing would have been to ask first if we were guests so he could assist us with parking. Instead, we were immediately told that there was no parking and were directed to the paid parking area, even though there was still a parking slot available. The way the guard communicated with us was also unprofessional. While this may seem like a small issue, it added to the overall unpleasant experience. I hope U Hotels management takes the time to read and address reviews like this. We have stayed at U Hotels multiple times before, which is why this experience was especially disappointing. We genuinely liked staying here, but after this experience, I am no longer sure if we will choose U Hotels again. I hope management can look into what happened, especially regarding the communication between front desk staff and the parking staff, so future guests will have a better experience.