Les Villages Nature Paris

There were a lot of things that went wrong with our visit. I arrived in a taxi with another family and we received our wristbands at the gate without instructions as to which room belonged to each family, so we found out when we guessed incorrectly as the wristband provided didn't work for the respective room. Then everything about the property depended on accessing an app we couldn't download, so we had difficulty navigating the property and making reservations. We tried to make reservations at a restaurant for dinner at 7pm and were told to return at 7pm, when we did there was no availability till 8pm. We enjoyed the water park and there was a lot we probably didn't explore, but because we didn't have access to the app, it was difficult to take advantage of everything offered. At the price we paid, we found the experience disappointing.

We stayed in a 2 bedroom room. The room had a really strong smell upon entering. There was no air conditioning. The carpets looked dirty. The showers also not clean. There was no shampoo or body wash in the shower.

Every visit to Disneyland and Disney world thru my life has been magical until this one. We rented a 3 room apartment. We called ahead of time asking if we could drop our luggage off early morning and head straight to park. No problem we were told. We arrived by car service to hotel and hotel wouldn't let car service or us into park because reception wasn't open until 11. Security yelled at us for 45 minutes and finally they allowed us into drop luggage in a security office. We take shuttle to Disney and can't get in for extra hour bc weren't provided magic band. Disney park helped giving us 3/5 bc they contacted someone and showed reservation was for 3. We called expedia and spent hour with them sorting that hotel messed up reservation but now fixed. So I call hotel to ask if luggage can be brought to room. Thus time I'm told there isn't any reservations for us. I get hung up on 3x. I call emergency number and reception continuously for hrs. I use whatsapp contact and get ahold of housekeeping who tries to help. She has reception call. Reception says all fixed now and security will have luggage and keys when we return after show. We take uber home and security again won't let us in. He makes uber leave us at gate. We argue hr. He finally gives us 3 passes and says we can get bags in morning. We need bags for selves and kids so argue longer. Finally at 130 we have a room. Hotel staff ruined our Disney Paris park day bc all day on phone dealing with problems

Every visit to Disneyland and Disney world thru my life has been magical until this one. We rented a 3 room apartment. We called ahead of time asking if we could drop our luggage off early morning and head straight to park. No problem we were told. We arrived by car service to hotel and hotel wouldn't let car service or us into park because reception wasn't open until 11. Security yelled at us for 45 minutes and finally they allowed us into drop luggage in a security office. We take shuttle to Disney and can't get in for extra hour bc weren't provided magic band. Disney park helped giving us 3/5 bc they contacted someone and showed reservation was for 3. We called expedia and spent hour with them sorting that hotel messed up reservation but now fixed. So I call hotel to ask if luggage can be brought to room. Thus time I'm told there isn't any reservations for us. I get hung up on 3x. I call emergency number and reception continuously for hrs. I use whatsapp contact and get ahold of housekeeping who tries to help. She has reception call. Reception says all fixed now and security will have luggage and keys when we return after show. We take uber home and security again won't let us in. He makes uber leave us at gate. We argue hr. He finally gives us 3 passes and says we can get bags in morning. We need bags for selves and kids so argue longer. Finally at 130 we have a room. Hotel staff ruined our Disney Paris park day bc all day on phone dealing with problems

Good family vacation stay away

Good family vacation stay away

Worn down dirty property, in a very poor condition very dirty poorly cleaned. Pool wasn't particularly great with lots closed and to busy. Not disability friendly we arrived by taxi and had to walk 10 minutes down to the centre with luggage with no other option available. Our apartment was on the 1st floor and the lift on every block we went past was out of order. Seemingly long term as they all had the same tired signage stuck to the doors Lock on the door was broken and you could just push hard and it opens, the safety chain was ripped off the door frame. The shower was covered in gunge /old shower gel ( over the clothes dryer). The kitchen fridge was badly installed causing the whole unit to vibrate and buzz loudly. The toilet doesn't stop filling which is loud through the night. We were looking forward to our stay but it was disappointing my partner has a disability and struggles to walk long distances/ stairs. There should be better access on arrival/ departure for people with access needs. Our booking was room only, however upon arrival we were given disney cards they insisted that they were 2 day 2 park tickets that we had brought. We had to sign for these, so we changed our plan for the Last day to go back to disney (we stayed at disney earlier in our trip) after a taxi ride over it established that the tickets were not active and the information from villages de nature was incorrect leading us to having to pay for more tickets.

Worn down dirty property, in a very poor condition very dirty poorly cleaned. Pool wasn't particularly great with lots closed and to busy. Not disability friendly we arrived by taxi and had to walk 10 minutes down to the centre with luggage with no other option available. Our apartment was on the 1st floor and the lift on every block we went past was out of order. Seemingly long term as they all had the same tired signage stuck to the doors Lock on the door was broken and you could just push hard and it opens, the safety chain was ripped off the door frame. The shower was covered in gunge /old shower gel ( over the clothes dryer). The kitchen fridge was badly installed causing the whole unit to vibrate and buzz loudly. The toilet doesn't stop filling which is loud through the night. We were looking forward to our stay but it was disappointing my partner has a disability and struggles to walk long distances/ stairs. There should be better access on arrival/ departure for people with access needs. Our booking was room only, however upon arrival we were given disney cards they insisted that they were 2 day 2 park tickets that we had brought. We had to sign for these, so we changed our plan for the Last day to go back to disney (we stayed at disney earlier in our trip) after a taxi ride over it established that the tickets were not active and the information from villages de nature was incorrect leading us to having to pay for more tickets.