The Highfield House

Liked the grounds and tranquility. Dining room was shut for 3days of our stay for refurbishment. Opened on 4th day and food was excellent . Room beverages and milk were not testocked during our stay

Great food, room and service.

Very nice but bar is closed on a monday

Very nice but bar is closed on a monday

Excellent stay in beautiful Manor House Hotel with fantastic personnel. We really felt at home.

Excellent stay in beautiful Manor House Hotel with fantastic personnel. We really felt at home.

Had high hopes for this hotel. Arrived and there was nobody to check us in. Had to wait for the receptionist to return from the shop. Not a big deal really and receptionist was lovely. However we then didn’t get allocated the room we had booked, and found a bin full of used tissues and contact lenses in the room which we took to reception and received no apology. There was no hand soap, the toiletries were all half used little bottles and there was an empty tub of bath salts. We found the much vaunted communal fridge stocked only with milk and water, no snacks or other soft drinks. The flush on the toilet needed manually pushing into a certain position to stop the cistern refilling. We were so tired that we lived with all of these small things but it didn’t create an impression of strong quality control. Our train the next day was cancelled so we had to get a later one. We called reception to ask if it was possible to get a later check out and were assured this was no problem as the room was not booked the next day. When we came to check out, they attempted to charge us £60 for late check out. I was shocked and said that I never would have agreed to this if I had been told of the high charge. I was NOT advised of any charge. They said that I must have been advised of the cost (basically calling me a liar) and wouldn’t back down. I offered to pay £20 but this was refused. Did not pay the fee. All left a very bad taste in the mouth. Bed and room were extremely comfortable

Had high hopes for this hotel. Arrived and there was nobody to check us in. Had to wait for the receptionist to return from the shop. Not a big deal really and receptionist was lovely. However we then didn’t get allocated the room we had booked, and found a bin full of used tissues and contact lenses in the room which we took to reception and received no apology. There was no hand soap, the toiletries were all half used little bottles and there was an empty tub of bath salts. We found the much vaunted communal fridge stocked only with milk and water, no snacks or other soft drinks. The flush on the toilet needed manually pushing into a certain position to stop the cistern refilling. We were so tired that we lived with all of these small things but it didn’t create an impression of strong quality control. Our train the next day was cancelled so we had to get a later one. We called reception to ask if it was possible to get a later check out and were assured this was no problem as the room was not booked the next day. When we came to check out, they attempted to charge us £60 for late check out. I was shocked and said that I never would have agreed to this if I had been told of the high charge. I was NOT advised of any charge. They said that I must have been advised of the cost (basically calling me a liar) and wouldn’t back down. I offered to pay £20 but this was refused. Did not pay the fee. All left a very bad taste in the mouth. Bed and room were extremely comfortable