Hotel d'Alcantara

Lovely staff, clean and spacious room. Great location for local cafes and restaurants. I would happily stay here again

Excellent hotel, small, kind and professional staff, convenient

Excellent hotel, small, kind and professional staff, convenient

Very nice staff

Very nice staff

Check in was chaotic, with the reception being crowded; with a noisy pub ball machine taking over the area; residents accessing their own keys behind the desk. The room was tired and poor quality for the money. Noisy at night. We didn’t take breakfast here but found a lovely cafe called Henry’s.

Check in was chaotic, with the reception being crowded; with a noisy pub ball machine taking over the area; residents accessing their own keys behind the desk. The room was tired and poor quality for the money. Noisy at night. We didn’t take breakfast here but found a lovely cafe called Henry’s.

Everything was great except there was no air-conditioning which meant a very hot, uncomfortable night’s sleep.

Everything was great except there was no air-conditioning which meant a very hot, uncomfortable night’s sleep.

Excellent location, friendly service and great breakfast

Excellent location, friendly service and great breakfast

The hotel is very well located and it looks comfortable. The breakfast is great and the staff incredibly nice, gentle and accommodating. I arrived late on a Thursday and I had to self check-in with a code. Everything went very smoothly and the room was exactly was I needed. The day after, due to a minor problem in my room, I was kindly offered an upgrade to a better room, I happily accepted and I am still regret it. This new room was the 117 and it was haunted by a tedious and continuous hum through the whole night. The reception was closed and there was no one there to help me. It was impossible to stay in the room, let alone to sleep. I had to spend the whole night sitting in the bathroom, where the noise was less evident. I do not understand the reason why they would not keep a member of staff during the night to help with this kind of issues but I may guess it’s to avoid paying for it. The day after, yesterday, I was moody, tired and with a intense headache caused by the humming that I still have not managed to get rid of. I really felt like asking for a refund, but I didn’t have the strength for it and, besides, the staff was just lovely. Fellow traveler, do not accept by any chance any kind of upgrade to a new brand room. They do not know what they are offering. As a piece of advice to the management, I used to work in a hotel and the manager used to spend the night regularly in every new room the hotel offered, to check there were not unexpected noises.

The hotel is very well located and it looks comfortable. The breakfast is great and the staff incredibly nice, gentle and accommodating. I arrived late on a Thursday and I had to self check-in with a code. Everything went very smoothly and the room was exactly was I needed. The day after, due to a minor problem in my room, I was kindly offered an upgrade to a better room, I happily accepted and I am still regret it. This new room was the 117 and it was haunted by a tedious and continuous hum through the whole night. The reception was closed and there was no one there to help me. It was impossible to stay in the room, let alone to sleep. I had to spend the whole night sitting in the bathroom, where the noise was less evident. I do not understand the reason why they would not keep a member of staff during the night to help with this kind of issues but I may guess it’s to avoid paying for it. The day after, yesterday, I was moody, tired and with a intense headache caused by the humming that I still have not managed to get rid of. I really felt like asking for a refund, but I didn’t have the strength for it and, besides, the staff was just lovely. Fellow traveler, do not accept by any chance any kind of upgrade to a new brand room. They do not know what they are offering. As a piece of advice to the management, I used to work in a hotel and the manager used to spend the night regularly in every new room the hotel offered, to check there were not unexpected noises.

Great location, correct price, nice staff, room was small but comfortable, the building is authenti

Great location, correct price, nice staff, room was small but comfortable, the building is authenti

A charming hotel with modern accommodations in an ideal location. The staff will go out of their way to please you (if you are a repeat visitor, you will recognize them, they have been working there for years). There is a new section with larger and more modern rooms, but the older section has more charm. A nice buffet breakfast with something for everyone.

A charming hotel with modern accommodations in an ideal location. The staff will go out of their way to please you (if you are a repeat visitor, you will recognize them, they have been working there for years). There is a new section with larger and more modern rooms, but the older section has more charm. A nice buffet breakfast with something for everyone.

Lovely hotel, great service and large family room. Would absolutely recommend the hotel. Unfortunately the beautiful town of Tournai was spoilt by horrendous amounts of dog poo. No exaggeration there was dog poo everywhere. Starting from the hotel car park all through the town. It was difficult to look up at buildings and admire views because we had to keep looking at the pavement to check we weren’t standing in any. It was disgusting. There seemed to be no shame with locals just letting their dogs poo on pavements and even in the grassed area round the cathedral. Local people have much to be proud of as the town is lovely so it is a shame that it is spoilt in such a way. I’ve never experienced such a problem elsewhere on my travels.

Lovely hotel, great service and large family room. Would absolutely recommend the hotel. Unfortunately the beautiful town of Tournai was spoilt by horrendous amounts of dog poo. No exaggeration there was dog poo everywhere. Starting from the hotel car park all through the town. It was difficult to look up at buildings and admire views because we had to keep looking at the pavement to check we weren’t standing in any. It was disgusting. There seemed to be no shame with locals just letting their dogs poo on pavements and even in the grassed area round the cathedral. Local people have much to be proud of as the town is lovely so it is a shame that it is spoilt in such a way. I’ve never experienced such a problem elsewhere on my travels.

This hotel is around the corner from the towns main square. It is a beautifully rennovated old building. The hotel is very clean, modern and stylish inside. Our room was comfortable. The owner/ manager was very charming at reception when we arrived. The hotel parking is facing the hotel across the road and was very convenient although it's first come first served, we had no problem. A simple but good continental breakfast is served in an attractive dining area.

This hotel is around the corner from the towns main square. It is a beautifully rennovated old building. The hotel is very clean, modern and stylish inside. Our room was comfortable. The owner/ manager was very charming at reception when we arrived. The hotel parking is facing the hotel across the road and was very convenient although it's first come first served, we had no problem. A simple but good continental breakfast is served in an attractive dining area.

Excellent position near the centre of the town Lovely old building and comfortable room Excellent breakfast included Friendly English-speaking staff Good value for money

Excellent position near the centre of the town Lovely old building and comfortable room Excellent breakfast included Friendly English-speaking staff Good value for money

Wonderful staff, asked to carry my luggage as they are still building their elevator. Had a long conversation on the history of the building. Only downside was the bed that was way too soft

Wonderful staff, asked to carry my luggage as they are still building their elevator. Had a long conversation on the history of the building. Only downside was the bed that was way too soft

Amazing hotel with perfect location.

Amazing hotel with perfect location.

Good hotel, close to town centre. Good breakfast. Friendly helpful staff.

Good hotel, close to town centre. Good breakfast. Friendly helpful staff.

The rooms in the hotel were large and very clean, everything that we needed was provided. The staff were very welcoming and helpful. The free breakfast was excellent, and had variety. WE would certainly stay there again if we were in the area, and would recommend it., By the way, we loved the decor.

The rooms in the hotel were large and very clean, everything that we needed was provided. The staff were very welcoming and helpful. The free breakfast was excellent, and had variety. WE would certainly stay there again if we were in the area, and would recommend it., By the way, we loved the decor.

Comfortable rooms but lots of stairs. Very quiet environment Friendly staff One the best hotel in Tournai