Suites Vilar America

the best services and staff

Many positives -- staff are all VERY nice/helpful, bed comfortable, breakfast excellent, and Stark gym nearby is awesome (Scan QR code in lobby, they have a discount and good price). BUT I had an unfortunate problem...I arrived late due to a cancelled flight. Check-in was smooth until I got to the room. It looked very clean but had a terrible smell (seemed like a pungent combo of body odor and excessive cooking of fragrant food). I went back to front desk immediately -- they did not have another room available but agreed to move me to a new room the next day. I slept 1st night with windows open under blankets, and my clothes and my body smelled of this room in the morning. The hotel staff seemed well aware of the source of the smell! The housekeeping manager was super nice/helpful! She arranged for a new room by 10AM and while it was a significantly smaller suite, it was nice and smelled good! Sadly, I had to negotiate and follow-up 3-times to get a credit for the difference. I paid for a larger suite with balcony and got a much smaller suite for 5 days. Initially, the manager did not think I deserved compensation, but eventually gave a restaurant credit for the price difference (I agreed to downgrade because of the smell, they had no other rooms). Neither room had a desk, but they did provide a VERY small desk upon request (Expedia and hotel website say a desk is included, but it was not standard in either of the 2 suites) All other parts of my stay were great!

Jon, Gray and Gregory always have superb services. All out smile when they saw you and brings great hospitality. Can’t wait to be back next year.

good location but on a shabby-looking street Amenities far short of what is listed