Royal Extended Stay Alcoa

Worst place ever. Rooms dirty the floor wasn't even mopped.Roaches. And i didnt even get to stay at the motel i booked.they put me in the motel next to them.Never again will i go back.

I booked online. They said it was pet friendly. Got there to register and they said no dogs allowed. I told them to cancel my reservations and they said they couldn't I would need to do so here on hotels com So that's what I did. Then they charged me for the trip and refused to refund my money. They are crooks. They say they are the Royal Extended stay. It is what is on the building. But the hotel check-in office is for Royal Extended stay, Budget, and USA inn. How can one hotel be 3 hotels in one. Scammy for sure.

I booked online here at hotels.com Hotel is listed as pet friendly. So I booked a 6 day stay. When I arrived there were 3 listed names for the hotel! Budget Inn Royal Extended Stay USA INN. Every building looked just as the other. Same hotel property. Everyone for each name business in the same lot was to go to the first building for check-in. It made absolutely no sense at all. I drove back around from the last building to the first for check-in. Then, I was told no pets allowed and they wouldn't honor my reservation. And asked for more money if they let a pet stay. Which was not the terms of the agreement. I was livid. Called the # for the booked trip and had trip insurance. Was told on the phone I would be refunded and it takes 72 hours. Today I got an email and was told they wouldn't fully refund the 6 day stay. Scammy for sure.

It was roaches in my room. Smelled like smoke. Frig was dirty.

Carla, at the front desk, who gave us a ride to the airport was wonderful. Its a basic economy hotel. That should explain everything else

They was rude

We reserved a room online and when we got there, we were informed there was a $50 deposit per room, and we still haven't received our deposit refunded back to us. The front desk clerk on first shift and second was so rude, if it wasn't for it being thanksgiving day I would e went somewhere else. But that will be the last time I go there.

Got to property and was told check in was at 3. It wouldn't have been a problem if it would have been any other day besides Thanksgiving and nothing was open. Was also surprised with a $50 deposit at check in even though there was nothing saying this in the reservation. My husband who recently lost his id was not allowed to stay with me because of property rules of all adults needing an ID to stay. Beds were hard. Found a roach crawling on my drink. The price was reasonable but I will not stay somewhere that I can't have my husband especially when I'm 4 months pregnant.

Property was run down upon arrival when we entered room there was dead roaches on the floor and in the tub sheets were stained walls were stained ceiling had mold and water damage it was so bad we walked to the front desk to ask if they would clean it or something was told they jad no one to clean it or anyway to provide clean linings we just handed in our room keys and left drove 18 miles and found a nicer hotel

I didnt like that someone went into my room when i was gone and left the door open. I also didn't like that there were roaches, stained sheets, cigarette burns in the blanket, and i had to put the fu**ing chair in front of the door when i slept to feel even fractionally safe. Also ; The AC didnt really work. 2 out of 10 stars. Wont be staying there again.

lack of outlets in convenient places, the cheap led light strips that were too bright, the noisy mini fridge that was hard to open,

Nothing but cockroaches running around. Asked for roomservice and the clieaned it didn't look like it. Planes screaming by when landing right over my room.

This is the absolute worst Place I ever stayed. The only reason we stayed the first night was because there was no refund policy. Second night cost a whole lot more money but we stayed at a good chain. Lost our money

This is the absolute worst Place I ever stayed. The only reason we stayed the first night was because there was no refund policy. Second night cost a whole lot more money but we stayed at a good chain. Lost our money

We paid but didn't not stay.We never unloaded our clothes, the room had roaches an bugs all over it .Some were dead an some alive.outside our room was dust an stacks of sheet.rock.they kept my deposit. We rented another room at the Hilton heads hotel.

We paid but didn't not stay.We never unloaded our clothes, the room had roaches an bugs all over it .Some were dead an some alive.outside our room was dust an stacks of sheet.rock.they kept my deposit. We rented another room at the Hilton heads hotel.

It was fairly clean, quiet but no pool or laundry

Mmmm Chicken wasn't until 3 pm The service was terrible rude. If I'm pay for a day then i should get a day not at 3 pm

It was quiet and comfortable, the front desk woman was very polite and informative. I’ll be staying with Royal again very soon

It was quiet and comfortable, the front desk woman was very polite and informative. I’ll be staying with Royal again very soon

checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an

checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an

Given dirty room at check in then assigned a double room without confirmation. Only one towel, no toilet paper

Given dirty room at check in then assigned a double room without confirmation. Only one towel, no toilet paper

First of all when I was checking in they said that there would be an additional $50 refundable charge for the room. When we opened the door the room stunk. The beds were hard. There was poor water pressure, didn't think that the toilet was going to flush. The next morning there were roaches crawling on the wall by the sink. We could not get out of there fast enough. Definitely would not recommend this place to anyone.

First of all when I was checking in they said that there would be an additional $50 refundable charge for the room. When we opened the door the room stunk. The beds were hard. There was poor water pressure, didn't think that the toilet was going to flush. The next morning there were roaches crawling on the wall by the sink. We could not get out of there fast enough. Definitely would not recommend this place to anyone.

I have stayed in some cheap hotels, but I have never stayed in one with such disrepair, safety concerns, health concerns, and overall misguidance online. Between filthy rooms, no sheets, trash on the floors, burns and stains on the furniture and floors, mold, nonfunctional chain door locks, non-working exhaust fans, holes in walls, gaps in the exterior door to see outside from in. Health department needs to shut this facility down right away due to the water damage and mold and overall disrepair.

I have stayed in some cheap hotels, but I have never stayed in one with such disrepair, safety concerns, health concerns, and overall misguidance online. Between filthy rooms, no sheets, trash on the floors, burns and stains on the furniture and floors, mold, nonfunctional chain door locks, non-working exhaust fans, holes in walls, gaps in the exterior door to see outside from in. Health department needs to shut this facility down right away due to the water damage and mold and overall disrepair.

Tha stuff was great, the rionlooked rough

Tha stuff was great, the rionlooked rough

Stayed here for a night while we visited in laws who just had a baby. We were just there for sleep. Bed wasnt bad, but half the lights took forever to turn on. We checked in just after 8 pm. So that was a bit of the problem. We were trying to watch some tv, but the cable or whatever wouldnt work and 2 different people came by to fix it and nothing, so we gave up on that and went to bed. However the smell of urine from the caked on mess on the outside of the toilet made it hard to get to go to sleep.

Stayed here for a night while we visited in laws who just had a baby. We were just there for sleep. Bed wasnt bad, but half the lights took forever to turn on. We checked in just after 8 pm. So that was a bit of the problem. We were trying to watch some tv, but the cable or whatever wouldnt work and 2 different people came by to fix it and nothing, so we gave up on that and went to bed. However the smell of urine from the caked on mess on the outside of the toilet made it hard to get to go to sleep.