Budget Inn Alcoa

Good air conditioning and some of the softest towels I've ever had in a hotel. Very, very dirty room though. Quite a few cockroaches. Smell of cigarette smoke and yellowed drapes despite being a "smoke free" room.

Want inside sat down on bed and a roach came crawling out!! We didn't stay it was late and had a 3hr trip home. My husband took the roach to the office and showed the clerk and we took pictures. He could not refund our money!! He said we would need to call where we booked it from. Can you please help or tell me what I need to do for a refund.Thank you

The manager wanted to charge me an extra $100. I never got my $50 deposit back. They need the closest place down. Terrible, we'll never stay there again.

First room we were given was full of mold, the beds were even covered in mold, then got moved to another room that that was a little better, still smelled moldy, bathroom had mold, found roached under the bed. The floors were disgusting. Looked like the room hadnt been cleaned.

X

Smoke detector kept going off, noisy, roaches, customer service was horrible will not stay again.

Dirty sheets, rude staff, beside airport

The motel is very basic and run down. However; it is clean, cheap, and the ac works great. If you need a one night stay before flying, it's worth staying there. It's a no frills bed, ac, and shower very close to the airport. We will stay there again.

Really, it's an adequate place to stay if cost is a factor. It was cheaper than the La Quinta next door, but not by much, and I wish I'd gone to the other because I was hosting my nieces. If it was just myself, the cost would have been the main factor and the inconveniences wouldn't have mattered. The place came across as a bit shabby. Clean, but shabby.

It’s a room… Umm with a shower sink toilet a bed a tv. Bring shoes to throw away floors are sticky.

Wait a long time and no one help us to check in.

Never checked in. Felt very uncomfortable and thought the best thing for me to do was to find another place to stay. I would appreciate a refund.

Was very clean for the price. I did not like the fact that we were charged an additional deposit once we got to check in. We checked in around 2 AM and were only in the room for less than 6 hours. Just long enough to sleep.

Do not book a room here!! What you see in online photos , is not what you are getting. This property is disgusting. Would have stayed somewhere else, but all rooms in the area were booked due to a couple of big events. Check in was a hassle. The front desk employee was rude. This room was booked and paid, 6 months in advance. Upon arrival, I was told that my credit card was declined. My card is valid and should not have been declined. The only way I could check in was to pay again! The room I booked was a king with microwave and refrigerator. At that time I was told that all they had was a double. After asking why my room was not available, they found one. I get to the room and was appalled at the condition, and there was no refrigerator or microwave. I went back up and was given another room which was actually located in a more convenient spot. But the horrible condition continued. The rom was painted a dark grey and there are no lights except for an LED strip located by the window which does not illuminate even half of the room. The floor was dirty, the "chair" in the room was stained and old. The bedding has burn holes throughout. The curtain did not cover the entire window and had holes in it, and was duct-taped to the wall on the side! The sink was dirty with old toothpaste, trash can looked as if someone threw up in it and it was not cleaned. Shower had left over soap packets from the previous occupant and the shower rod was falling off and the curtain was moldy.

This place was a dump. Looks like it was bought and cheeply reworked. old furniture cheep led light bar . recommend demolition and rebuild.

We didn't like anything about the property, dirty inside and outside. Area outside pool and all around had high grass that needed to be cut badly. Sidewalks were filthy and saw a hypodermic needle lying outside our door. Stay was for 4 nights but we left after only 2. Would never, ever stay there again. Commodes lid fell off, bathtub was filthy. Bed had no bed spread and a top sheet was used for bottom sheet. Could see mattress cover on the sides and it was nasty. Don't think we have ever stayed in a place like that.

Definitely budget, needs updating and renovation

No lamps in room old furniture and the bed was horrible.

First three rooms they tried to give me had not been cleaned. When i finally did get a cleaned room i noticed there was no microwave nor fridge. There also was not enough hot water pressure to take a shower! Room 134 is the room i stayed in.

I will never stay here again, i need a phone number i have been charged twice.

Easy stay but the room had no lights besides the bathroom area. And exterior light was flashing on off like i was next to a casino. Fairly clean and secure

The front desk people we're rude. The room was listed as jon smoking however the bedding had burn marks in them. Roach bugs in the freezer in the room. No phones in the rooms. I wouldn't let my dog stay there. I do have pictures . We stayed because it was late and had no other options . We thought it would be ok because it was across from the airport. I would have blocked the payment if I had thought about it soon enough. That's how bad it was!!!

The units have a German cockroach problem and the customer service is terrible at best. The refrigerator has a leak and has stained the floor and cause damage. Exposed outlets everywhere. Police have been here 2-3 banging and kicking at the neighbors doors, and the staff have absolutely no service manners or at least a courtesy to pretend to be professional when we come around. They’ve plastered google to make this place seem presentable and affordable and I spent a chunk of cash to house my fiance and I here for a week. Regret since we walked in the door and we will not be back. Do NOT bring your loved ones here. I would have shared a picture of the infestation of roaches but my finance has already cleaned them up because nobody should have to share their space with bugs, especially ones so vile. I’m not entirely sure how this place hasn’t been shut down yet. Please someone buy this establishment and clean it up because people shouldn’t be walk into this after spending their hard earned money. We will not be back here ever again.

They was rude

The staff were rude. Room completely horrible. Beddings have cigarette burns in them. Stains on the mattress and pillows no bottom sheet, no hangers no soap, visible mold water stains on ceiling missing electrical junction boxes on ceiling not working no cups, intercom not working terrible response from the office, no printed receipt this hotel should be closed simply unsafe and unsanitary no exhaust fan so no source of breathing air.

Clean, but in dire need of updates.

Disgusting worst place I’ve ever stayed in in my life

This certainly is a budget inn. It is across from the airport, so we heard planes taking off from inside the room. The staff is not rude, but not terribly friendly either. The hotel is being renovated, and our room was nice enough, but the furniture is very dated. They don't have refrigerators, and there is no ice machine onsite. If you need a bed for the night on your way through town it gets the job done.

Find another option this is the worst

Not good

It was alright but there was not a microwave or a refrigerator and hardly any outlets to charge stuff with, and half the lights didn’t work overall wasn’t terrible

This hotel was so dirty we didn’t even end up staying here. We drive 45 minutes away and got another hotel room. The staff were obviously overworked and understaffed as the front desk person had to leave the desk unattended and go pick someone up from the airport. The roof in our room and the check in area looked like it was going to cave in at any moment, the sheets, floor, and walls were covered in stains and smears, and the other patrons of the hotel seemed under the influence of serious drugs. It took us about 3 seconds to decide we weren’t staying in this hotel even for one night. Don’t stay here.