La Digue Island Lodge

Very disappointing experience at La Digue Lodge - misleading information and poor management Unfortunately, our experience at La Digue Lodge was very disappointing, mainly because of the way the situation was handled by the manager, Emmanuella Hassan. The hotel gives the impression that Wi-Fi is available throughout the resort, but in reality, internet access is only available in the rooms and around the reception area. This is a large resort, so once you go to the pool, dining area, or walk around the property, there is no internet connection. This was particularly inconvenient for us because we rely on Wi-Fi while travelling, and our mobile phone plan does not provide internet access in Seychelles. When we raised this issue with Emmanuella Hassan and explained that we felt the hotel's information was misleading, her attitude was very unpleasant. Rather than trying to understand our concern or offer a solution, she appeared dismissive, made faces, and seemed uninterested in what we were saying. On our first day, as check-in was at 3pm, we went to the pool and had to wait for three hours until our room was ready. This was especially frustrating because we could not properly access the internet while waiting. After we continued to raise our concerns, Emmanuella eventually said that she would speak to her operations team. There was no apology and no meaningful attempt to resolve the issue. Two days passed without any follow-up, and she never contacted us to update us on the situation. When we told her that we were disappointed and would leave a bad review, her response was simply, “OK,” which unfortunately reinforced the impression that she did not really care about our experience. The Wi-Fi information should be made much clearer to guests. There is a big difference between saying that Wi-Fi is available at the hotel and saying that Wi-Fi is available only in certain areas of a large resort. There was also another issue with our room. When we arrived, there was no blanket — only a sheet covering the mattress. We called reception at around 3pm and asked for a blanket, and they said it would be arranged. We then went to the beach, and when we returned to our room at around 10pm, there was still no blanket. We called reception again and explained that we had still not received it. We were then told that they would try to find a blanket, but because the resort was busy, if they could not find one, they would give us two sheets instead. We had already requested a blanket seven hours earlier, so this was extremely disappointing. A blanket should have been available in the room in the first place. It seems that the resort is simply too busy to cope with the number of guests, and unfortunately, this is reflected in the level of service. Overall, the lack of communication, the misleading impression about the internet, the issues with the room, and especially the dismissive attitude of the manager made our stay much less enjoyable than it should have been. For a resort of this standard, we expected much better customer service and management. Don't go there!

I enjoyed my stay in the hotel staff are nice friendly they care about details I recommend it too much

Good location good swimming pool. But they will charge for late checkout.

They didn’t mention that the room is outside the property with a super market