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Metropole Urban Hotel

Top rated by guests

Deluxe Room with Balcony and City View | View from room

Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished

Superior Connecting Rooms with Balcony and City View | View from room

Shower, rainfall showerhead, free toiletries, hair dryer

Deluxe Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

9.4Outstanding

(272 Ratings)

"Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel wi..."

Evan

Don't miss out! Price and availability may change

9.4 / 10.0

Outstanding(272 Ratings)

Hotel in Heraklion

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a restaurant, 5-minute walk to Heraklion Loggia
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities at Metropole Urban Hotel

Air conditioner

Internet / Wifi

Laundry

TV

Family friendly

Map of Heraklion

city location on map

Nearby attractions

Heraklion Archaeological Museum

Morosini Fountain

CRETAquarium Thalassokosmos

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.4Outstanding

(272 Ratings)

"Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel wi..."

Evan

Don't miss out! Price and availability may change

$$$$

9.4 / 10.0

Outstanding(272 Ratings)

Hotel in Heraklion

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Heraklion

city location on map

Nearby attractions

Heraklion Archaeological Museum

Morosini Fountain

CRETAquarium Thalassokosmos

Available Rooms

About this hotel

Hotel with a restaurant, 5-minute walk to Heraklion Loggia
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Air conditioner

Internet / Wifi

Laundry

TV

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.4 / 10.0

Outstanding(272 Ratings)

5.0 / 10.0

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!

5.0 / 10.0

This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.

10.0 / 10.0

Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!

8.0 / 10.0

The only negative was not possible to open the window of the room.

10.0 / 10.0

Great friendly hotel.

5.0 / 10.0

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.

6.0 / 10.0

It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that

4.0 / 10.0

Good location and friendly service. Top floor suite needs some attention - door hanging off cupboard, curtain hanging off and hot in aged.

10.0 / 10.0

the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth

6.0 / 10.0

Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.

5.0 / 10.0

Beautiful little hotel in the middle of the city. Wonderful accommodations and unbelievable staff. Excellent restaurants within walking and we will return soon.

10.0 / 10.0

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.

4.0 / 10.0

The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.

2.0 / 10.0

I booked a Deluxe Room with a balcony and city view, but ended up on the lowest floor with a large tree directly in front—completely blocking the view. Definitely disappointing, especially considering the higher price for the “view.” Be careful when booking this room type—what you get might not match the description.

10.0 / 10.0

The staff were absolutely amazing - couldn’t do enough for us and went well beyond what we expected. Such a wonderful few days there that we will never forget.

5.0 / 10.0

Great location. Great staff. Great stay.

10.0 / 10.0

Good well equipped rooms and well positioned. Great sizeable breakfast aswell.

10.0 / 10.0

Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!

5.0 / 10.0

Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.

10.0 / 10.0

I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water. The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.

8.0 / 10.0

Nicely situated hotel. Rooms are well appointed and a good size.The staff was very friendly and helpful. Rooms need some additional sound proofing and the breakfast was pretty average.

10.0 / 10.0

Hotel location good but no driveway and no parking. Finding parking is a challenge

8.0 / 10.0

This is a modest hotel in a great location. Directly on the square of St. Minas church, it is in a lively part of the city center. The rooms are adequately sound proofed, so very little noise enters the room. Most attractions are less than a twenty minute walk away. Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.

8.0 / 10.0

Excellent team Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy

10.0 / 10.0

Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.

5.0 / 10.0

Great experience in room 501 at the top of the hotel jacuzzi, large double bed, large terrace with view of the cathedral

8.0 / 10.0

WiFi on the top floor suite was not possible to use. 0 mb

4.0 / 10.0

Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.

5.0 / 10.0

Beautiful rooms and warm, welcoming attending service. Great area and very well situated in the centre of town

5.0 / 10.0

Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.

5.0 / 10.0

Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.

5.0 / 10.0

We enjoyed our stay on the 5th floor with the jacuzzi! Wonderful views, wonderful people, wonderful food! 100% would recommend!

10.0 / 10.0

The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.

10.0 / 10.0

We thoroughly enjoyed our stay at the Metropole Urban. The hotel is extremely clean and comfortable and the staff always friendly and helpful. The location is excellent – from right outside to at most a 10-minute walk, you can find countless great restaurants and plentiful shopping in the old town, not to mention the beautiful church adjacent the hotel on the square. It’s only a 10 to 12-minute walk to the Heraklion Archeology Museum and just a bit father to stroll to the port. The generous breakfast was a delight and a great way to kick off the day. We would certainly book the Metropole again for a return stay.

10.0 / 10.0

Tucked away yet easily walkable to main town center. Felt very peaceful and calm.

10.0 / 10.0

The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.

8.0 / 10.0

Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days

10.0 / 10.0

Room was clean and lots of food options around the square

6.0 / 10.0

Good center city location to enjoy walking and outdoors culture of cafes, restaurants, pedestrian streets. My issue with this hotel was particular to me. I am 5ft 6 inches and weigh 128 lbs. the pillows offered at this hotel are hard and extra plump. I could not sleep until I got rid of the pillows and stuffed a pillowcase with towels creating something lower that suited my neck.

10.0 / 10.0

Nice hotel – located close to many restaurants in town. Our room had a shower leak which was not fixed during our 3 night stay. The hotel did provide extra towels to keep the floor dry There is always someone at the front desk in the hotel. Breakfast was provided in the adjacent café which was very good. Our hotel contact Costas was exceptinal and provided us with excellent suggestions on places to visit by car while in Heraklion. The parking garage Iraklio Center Parking is a 5 minute walk but the closest to the hotel.

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