Smiths at Gretna Green

Room was large and very comfy, clean, a/c and heat worked well.

Poorest ever reception,given a room that the coffee machine did not work,waited for repair for half hour,still not fixed so after a 3 hour drive to the hotel we went away for an hour to visit a well known place to see ,came back to find someone else in our room! Went reception to sort it out,were given another room that had been renovated because the original room required renovation really,after another hour or so we were offered a free pudding or starter,i thought that was a poor offer so i asked to speak to the managerr who rang the new room could be bothered to see me in person,he had no customer skills and had the audacity to offr us as teetotaller a bottle of fizz,he said if you dont drink i could give it to a friend! I mean you couldnt make this up he went on to offet a nextra couple of teabags and buscuits,i asked him to offer a main meal for w which i think was fair and reasonable in the circumstances,prior to his chat the duty manager offered the starter etc,i told the gm to forget his offer i thought he was hopeless,im sure he said he was an owner of the hotel but i found out later that a family actually owned,thereswas a lack of customer contact,couldnt wait to leave,after paying for the stay a month previously et etc etcroom

Rooms are good size clean , the staff at the Smiths are so welcoming, friendly as well as hard working, making sure our stay was 1st class.parking we had no trouble finding a space , as for the air conditioning it was explain it was not working, and we was provided with a fan ,we all had a wonderful stay at the smiths we will come again

Lovely room and excellent breakfast.

Nice hotel, walking distance to the blacksmiths and all the gift shops. The room was a little dated but very spacious and clean. I loved the little fireplace heater. The staff was excellent and I enjoyed the breakfast. The only issue I had was the lack of outlets near the bed to charge your phone. I attended a wedding at Gretna and the reception was held here, I really enjoyed the dinner!

Staff were friendly and helpful. Room nice, and breakfast was good. Would stay again.

We were very comfortable during our stay the bed was ok but the bathroom was tired. The air conditioning was excellent and the breakfast was ok the coffee was not to my taste but plenty of choice to help yourself to.

The Hotel was lovely would say there again just not much to do around the area

The hotel staff were friendly and check in was nice and easy. The room was clean, comfortable and great for the kids with having the bunks. My only issue was a terrible nights sleep due to being located just above what I think was the air conditioning so we had the constant sound of fans and drips all night. Could have complained but the kids were fast asleep and didn’t want to uproot them.

Been to this hotel before, its lovely, rooms big and spotless, bed is so comfy definitely return

Quite basic and bathroom dated

Food took a while to come out when ordered, not a lot of bar staff on so had to wait to order and get drinks, bed was pretty hard and the pillows were flat - that could be down to personal preference. Humming/buzzing intermittently in the room that we thought was aircon but wasnt, mentioned this to front desk staff.

Convenient location off motorway. Spacious hotel and accommodation at reasonable rates. Bar and meal choices good. Would use again as stop off to Scotland and local tourist attractions.

Beautiful hotel, fantastic staff and rooms perfect for a family. Bed was extremely comfy and parking great. The only fault was the A/C was very loud but a very good stay. Would definitely return here.

Price could not be argued with, room was clean and tidey, you get what you pay for and i could not complain.

Always stay here when on my way up to Scotland

Stayed here for 1 night in a family room. The room was very big, plenty of space. Double bed was huge but it was actually 2 singles joined together which was great. There were bunk beds located in the room for kids. Only idsue was for some reason we could not get any sound from the tv in the kids area which was annoying as they had to watch the other tv in our bed. We went elsewhere for dinner but breakfast was amazing, great choice of food and kept being repelnsihed. If your stayimg in Gretna I would definitely consider this hotel, its a few £ more than others in the area but in my opinion its worth it

The staff makes you feel very special.

Lovely big bedroom.

Freshly redecorated room to a high standard with good features.

Really quiet, comfy, staff are very friendly and the food is lovely

It’s was ok - friendly staff, room needs some maintenance works, toilet roll holder coming off the wall, paint chips. Room only had 2 plug sockets which are not located from the bed.

Firstly the room we were given had a smart tv but didn’t work, it was two single mattresses put together badly and was not comfortable at all and the window frame was damaged meaning the window would not fully close meaning it was letting in cold air and we could hear the motorway quite loudly. We were eventually moved to another room which was smaller and had no smart tv, the place is a bit tired and service overall wasn’t great, it’s a shame as the reviews here are very good, our experience was not, also the food and drink prices are very high. They are advertising a refurbishment of the rooms, this should solve most issues.

I have stayed here a few time now, rooms are fab, heating in the room was perfect as I hate a hotel room which doesn’t have great heating. Hot chocolate, tea, coffee and biscuits and a bottle of water provided. I would highly recommend this hotels to my friends and family. Staff were lovely too.

Overall the hotel is nice, room is clean spacious and the heating works. Went for dinner and choose the festive menu. This was very reasonably priced but slow service towards the end of the meal. Breakfast had a great selection but just a bit cold. The only negative for the service was the receptionist at check out. There was no smile or thanks. Just a 'thats you checked out', we tried to make a small joke about the refurb they have planned and said ask for plugs/usb's near the beds. She said nothing but a blank look as if to say IDGF.

Nice place, handy for motorway.

Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.

Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.

Second time here, nice staff comfortableroom, restaurant was good

Second time here, nice staff comfortableroom, restaurant was good

The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday

The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday