Smiths At Gretna Green Hotel

The cottage was prefect

Extremely warm lol

Lovely hotel, comfortable beds and clean modern rooms. Staff were very friendly

No EV charger

Food at dinner and breakfast was very good as was service. Room was lovely especially shower room.

The property was very nice overall, and the room we were given was clean, comfortable, and well presented. The staff were polite and helpful, and the location was perfect for attending my friend’s wedding.

I was disappointed because I had booked a one-bedroom cottage, but upon arrival, I was informed there was an electricity issue and we were moved to an executive room instead. Although the room itself was lovely, it was not what I had booked, and it meant we were separated from our friends who were staying in the cottages for the wedding, which impacted our experience. Additionally, I paid £300 for the cottage, but the executive room costs £121 per night (£222 for two nights). Given this difference, I feel this was not equivalent accommodation. I would appreciate it if the hotel could offer a partial refund or appropriate compensation to reflect the difference in room type and the inconvenience caused.