Five Star Inn West Covina

Ok

Noisy. No breakfast like it’s stated on Expedia . And a roach was on my room

Parking was good there was no breakfast

Place smelled like cigarette smoke. Doors were falling apart place needed to be torn down and rebuilt. Area feels unsafe.

They have some very nice rooms but there is some that aren’t that nice,

Great staff. Pool just needs to be cleaned more offten

Excellent stay

Absolutely awful! Obvious shady deals going on. People sleeping in what looked like broken down vehicles in the parking lot. Turned on the tv and the very first channel was extreme adult content. Filthy conditions. Found hair in the shower, sink, and intertwined in the towels. Bottom of the bathroom door looked chewed up. Dirty floors. Shower curtain looked like there was blood on it. We reserved two rooms for two nights did not stay the second day. Decided we would rather drive all the way back to our home state after my daughter's wedding then have to stay another night. Couldn't wait to get out of there!

Super clean, stuff there super nice and respectful It has free parking that’s great since I always rent.

The room was horrible, the breakfast was not good at all.

So dirty. The floors, the walls, the bedding was probably not washed, cigarette burns in the bedding and the pillow cushions had yellow stains on them. Even the towels looked dirty, I didn’t feel comfortable sitting anywhere. I stayed a few hours and left and immediately took a shower. Will never return, would never recommend.

Elevator looked like it hadn't been cleaned in 15 yrs, mattress hard as rock, dead bug on wall, no tissues or trash can

It’s always a pleasure to stay here. The guys are awesome at the front desk always very accommodating and I highly recommend Travel a lot here in West Covina each and every time we will always stay here and be loyal customers because the guys here great.

I called before I came and asked for a When I entered the room it looks really good. It was large room. I had called early that day to say that I needed a downstairs room. I'm disabled but I don't like going to the disabled room because it's made for someone in a wheelchair. I have trouble walking and standing. I need a lot of counter space. The only room left available was the spa room. He said I could pay $20 more for the one night and then the second night he would comp. I thought that was fair so I was like okay. Upon closer inspection I could see that there was a burn hole in the comforter and the room smelled like smoke. Also it the doors and light switches were filthy! The spa tub was a jetted tub and around the Jets there was like some kind of spackle. When I went to hang my towel up the towel rack came out of the wall. I wasn't hanging on it or putting any pressure on it. I just went to hang my towel up. The people who work there could have cared less. They did nothing to help me and they were rude. There was only one light switch in the room by the door. There were no bedside lamps. There was no blow dryer even though it claimed to have one when I was reading about their amenities. I just would not stay here! I thought I would save a little money but you get what you pay for.

EXCELLENT!

Quick check in and free Continental breakfast.

The manager was very accommodating.

This place was so nasty and dirty ac cover was missing tv didn’t work. So much traffic with people and who knows what they were doing. Says it’s smoke free which rooms smelled like smoke and everyone was smoking. A lot of cats but that’s probably because they leave cat food for them

The hotel was dirty, smelly everything about the room. The towels were dirty stained will never go there again in my life.

Neighbor too noisy after midnight 1am 4am

The room I got was updated and really nice

Great costumer service, room are dirty, noisy and lack of maintenance

nothing like the photos!! we were evacuated for the fires so we needed a place to stay and it is the only reason we stayed. it smelled bad, room was not nice, the worst quality for towels and sheets. REALLY DIRTY PLACE

Found roaches in my room. Dirty outside too.

Unsafe Terrible cash for deposit?

Convenient spot.

Lady nice. I’d say everything was okay clean I didn’t feel gross. I just know the towels and sheets weren’t washed for a fact. But I was okay. I’m smelled like cigs at night but tbh. I got the best room I think lol.

U get what u pay for.. price and location were good.. but I felt unsafe people just hanging out outside the rooms .. just not the best vibe I got from this place.. Room was ok I guess .. found lashes in the bathroom .. next to freeway so u can hear cars pass by ..I just wouldn’t recommend it..

It was a excellent experience

nasty, dirty, loud, too many people in and out all day and night, too many people just standing and sitting around all day getting high, graffiti everywhere, front desk had to come let me out of my room when door broke

THE FIVE STAR IS A UPGRADED 3 STAR HOTEL NEWLY RENOVATED, NEW FLOORING, UPGRADED BATHROOMS, TV HAS HULU IN SOME THE ROOMS ALONG WITH ORHER MOVIE APPS. OVERALL PRETTY REASONABLE DURING THE WEEK, BUT DOES GET PRICEY come Thursday-Satuday, I would suggest to book on a Sunday -Thursday if you are going to plan to stay for more than one night. No ice machine.Does have vending machines and wzzher and dryer both under $3.00 per machine , has a pool & jacuzzi. Office a little rough during the day, at night a bit more friendly. Also consider staying on the 2 or 3rd as for the first floor has a lot of regulars.

THE FIVE STAR IS A UPGRADED 3 STAR HOTEL NEWLY RENOVATED, NEW FLOORING, UPGRADED BATHROOMS, TV HAS HULU IN SOME THE ROOMS ALONG WITH ORHER MOVIE APPS. OVERALL PRETTY REASONABLE DURING THE WEEK, BUT DOES GET PRICEY come Thursday-Satuday, I would suggest to book on a Sunday -Thursday if you are going to plan to stay for more than one night. No ice machine.Does have vending machines and wzzher and dryer both under $3.00 per machine , has a pool & jacuzzi. Office a little rough during the day, at night a bit more friendly. Also consider staying on the 2 or 3rd as for the first floor has a lot of regulars.