Grand Hotel Courmayeur Montblanc by R Collection Hotels

Ahmed was wonderful server for dinner and breakfast

Ahmed was wonderful server for dinner and breakfast

The hotel is beautiful and it seemed it should be 5 stars. Our challenges may be somewhat unique but still worth sharing. As a primarily ski hotel, there is no AC or air of any sort in the rooms. The first night, we asked for a fan and they said they were all claimed, and we should just open the door at night. Unfortunately, as we explained, we had a ground floor room and a dog, so opening the door meant he could walk out at night. In 4 days, they never did manage to get us a fan (silly for something so inexpensive.) This caused us a number of challenges (the dog did get out, also we were there to remote work and sometimes wanted to be in the room during the day to take calls, but it was quite hot even with the door open). Also the gym, which I expected to be small, didn't have any free weights or mats to stretch, which seem like standard small gym items to me. The staff were mostly nice, but the one woman we kept asking about the fan just generally treated us as inconvenience (they also wrote number wrong on our car keys so couldn't find our car...lots of little things like that that didn't feel right for a 5 star hotel). Finally, the dog costs 40 euros extra PER DAY which seemed extreme and isn't mentioned on Expedia, esp annoying considering the tiny dog bowls they provided. It's a beautiful area and convenient to town, so I guess it would be a great hotel if you didn't have a dog and weren't there in the middle of summer and were lucky to deal with one of the nicer staff

The hotel is beautiful and it seemed it should be 5 stars. Our challenges may be somewhat unique but still worth sharing. As a primarily ski hotel, there is no AC or air of any sort in the rooms. The first night, we asked for a fan and they said they were all claimed, and we should just open the door at night. Unfortunately, as we explained, we had a ground floor room and a dog, so opening the door meant he could walk out at night. In 4 days, they never did manage to get us a fan (silly for something so inexpensive.) This caused us a number of challenges (the dog did get out, also we were there to remote work and sometimes wanted to be in the room during the day to take calls, but it was quite hot even with the door open). Also the gym, which I expected to be small, didn't have any free weights or mats to stretch, which seem like standard small gym items to me. The staff were mostly nice, but the one woman we kept asking about the fan just generally treated us as inconvenience (they also wrote number wrong on our car keys so couldn't find our car...lots of little things like that that didn't feel right for a 5 star hotel). Finally, the dog costs 40 euros extra PER DAY which seemed extreme and isn't mentioned on Expedia, esp annoying considering the tiny dog bowls they provided. It's a beautiful area and convenient to town, so I guess it would be a great hotel if you didn't have a dog and weren't there in the middle of summer and were lucky to deal with one of the nicer staff

The hotel is amazing, I had a wonderful experience at Grand hotel. The staff was warm and welcoming, and my room was clean and comfortable, and the room design is very nice as well. The breakfast was fantastic, lots of choices and fresh and the location was perfect for exploring. Overall, I highly recommend this hotel and can’t wait to return!

The hotel is amazing, I had a wonderful experience at Grand hotel. The staff was warm and welcoming, and my room was clean and comfortable, and the room design is very nice as well. The breakfast was fantastic, lots of choices and fresh and the location was perfect for exploring. Overall, I highly recommend this hotel and can’t wait to return!

Very nice hotel, wished we could stayed more...

Very nice hotel, wished we could stayed more...

Loved the views. Great hotel

Loved the views. Great hotel

Great staff Attention to all needs. Great location and highly recommended

Great staff Attention to all needs. Great location and highly recommended

Wow! What a great place. The service was top notch, the rooms were very clean and nice. The spa was lovely. We would most definitely come back! They even provided us with breakfast boxes (which were extravagant) since we had to leave before bfast was served. They went above and beyond to ensure we had a great experience. Highly recommend.

Wow! What a great place. The service was top notch, the rooms were very clean and nice. The spa was lovely. We would most definitely come back! They even provided us with breakfast boxes (which were extravagant) since we had to leave before bfast was served. They went above and beyond to ensure we had a great experience. Highly recommend.

I really liked this hotel a lot. Very friendly and accomodating staff, very welcoming manager. Everything is perfect, perfect place for relaxation and as a base for outdoor ventures.

I really liked this hotel a lot. Very friendly and accomodating staff, very welcoming manager. Everything is perfect, perfect place for relaxation and as a base for outdoor ventures.

Amazing stay

Amazing stay

Excellent service, friendly and helpful staff and a 5 star breakfast. My wife and I had a 2 night stay for a ski weekend - the shuttle car to the slopes was efficient and quick. The spa was most welcome after a hard day on the slopes!

Excellent service, friendly and helpful staff and a 5 star breakfast. My wife and I had a 2 night stay for a ski weekend - the shuttle car to the slopes was efficient and quick. The spa was most welcome after a hard day on the slopes!

Friendly staff, wonderful service.

Friendly staff, wonderful service.

This hotel has no respect for Orbitz Platinum and should be removed from VIP list. I could select other hotels at cheaper price. I selected this hotel because orbitz advertised this hotel as a VIP benefit hotel. I paid over 300 dollar/night for a room but I was given a room which had a view of someone's backyard and a playground. The room also had no AC. The room was hot and humid. The room was also noisy as children were playing all the time next door. Being orbitz platinum we requested a room upgrade or same room with a nicer view. The front desk staff were really nice and wanted to do the upgrade as there were availabilities. Next morning during the breakfast time we also noticed the whole breakfast area was empty. The manager refused the room change without any logic or reason. Certainly the person has issues or has no respect for clients. The hotel group should be aware of this type of managers who brings no good to the business. I have been traveling to italy for last 16 years, and this is the worst hotel management I have ever seen. The manager was so disrespectful, even refused to talk to us personally. The room was so awful and experience was so bad that we decided to leave the hotel.

This hotel has no respect for Orbitz Platinum and should be removed from VIP list. I could select other hotels at cheaper price. I selected this hotel because orbitz advertised this hotel as a VIP benefit hotel. I paid over 300 dollar/night for a room but I was given a room which had a view of someone's backyard and a playground. The room also had no AC. The room was hot and humid. The room was also noisy as children were playing all the time next door. Being orbitz platinum we requested a room upgrade or same room with a nicer view. The front desk staff were really nice and wanted to do the upgrade as there were availabilities. Next morning during the breakfast time we also noticed the whole breakfast area was empty. The manager refused the room change without any logic or reason. Certainly the person has issues or has no respect for clients. The hotel group should be aware of this type of managers who brings no good to the business. I have been traveling to italy for last 16 years, and this is the worst hotel management I have ever seen. The manager was so disrespectful, even refused to talk to us personally. The room was so awful and experience was so bad that we decided to leave the hotel.

Beautiful hotel. Snotty people working there. I booked 2 rooms last minute. A double bed for one person, and 2 twins for 2 people. This clearly confused the hotel staff. They didn’t separate the beds & when they did, only sheets, no duvets. Beautiful pool & sauna. Deck needs sanding as one girl got a large nasty splinter. Good location up the hill & through a park from the main area. No whirlpool unfortunately. Ok breakfast. Definitely not 5 star. More like 4. Service 2 stars.

Beautiful hotel. Snotty people working there. I booked 2 rooms last minute. A double bed for one person, and 2 twins for 2 people. This clearly confused the hotel staff. They didn’t separate the beds & when they did, only sheets, no duvets. Beautiful pool & sauna. Deck needs sanding as one girl got a large nasty splinter. Good location up the hill & through a park from the main area. No whirlpool unfortunately. Ok breakfast. Definitely not 5 star. More like 4. Service 2 stars.

Nice place

Nice place

The staff was great and they were very courteous and professional. Always in a great mood. Going above and beyond to make our stay enjoyable and help us with all our needs such as dinner reservations, transportation to the ski lift, etc. Their van dropped us off and picked us up anywhere in town we wanted. Making moving around super easy in this town with almost no parking availability if you have your car and very little public transportation. I would not only recommend this hotel but I will for sure book with them in the future.

The good - 1. The last minute price was fantastic, especially at this time of the year (end of December) 2. Hotel is beautiful, bar is great and live piano music is fun 3. Breakfast is fabulous, never ending options. We would heavily recommend, however, to add vegetables to the buffet. 4. Mountain view - you can see Mont Blanc (Monte Bianco) a spit away and it's breathtaking. 5. Hotel will drop you off and pick you up as often as you'd like in the heart of the town, which is literally a 10-15 minute walk. So although not necessary, this was super considerate of them. The not so good - 1. Dinner prices, both a-la-cart and the Menu are disturbingly expensive, and the vegetarian/vegan options are almost non-existent 2. We have NEVER been in a 5 star hotel that limited 1 hour of spa/pool use to its guests. This was rather shocking, but we tried to make the most of it.

The good - 1. The last minute price was fantastic, especially at this time of the year (end of December) 2. Hotel is beautiful, bar is great and live piano music is fun 3. Breakfast is fabulous, never ending options. We would heavily recommend, however, to add vegetables to the buffet. 4. Mountain view - you can see Mont Blanc (Monte Bianco) a spit away and it's breathtaking. 5. Hotel will drop you off and pick you up as often as you'd like in the heart of the town, which is literally a 10-15 minute walk. So although not necessary, this was super considerate of them. The not so good - 1. Dinner prices, both a-la-cart and the Menu are disturbingly expensive, and the vegetarian/vegan options are almost non-existent 2. We have NEVER been in a 5 star hotel that limited 1 hour of spa/pool use to its guests. This was rather shocking, but we tried to make the most of it.

The staff was great and they were very courteous and professional. Always in a great mood. Going above and beyond to make our stay enjoyable and help us with all our needs such as dinner reservations, transportation to the ski lift, etc. Their van dropped us off and picked us up anywhere in town we wanted. Making moving around super easy in this town with almost no parking availability if you have your car and very little public transportation. I would not only recommend this hotel but I will for sure book with them in the future.