Hotel Chalet Swiss

Room was quite basic considering the price but this is a challenge in Switzerland in general too. Quite dated. Also we had a small child with us and they didn’t have a bed but remained insistent that we pay a hefty surcharge to keep the child in the room, saying the toddler may eat a lot of food at breakfast.

The only thing I I like about this property was location.

Great stay! Bit of a last minute booking at a great price. Great room especially for solo travelers ✌️

The only thing that I can says its missing was the AC forvthe top rooms can get pretty hot upstairs in the summer months.

So noisy because there’s construction outside. The workers start the job each morning at 7am. The breakfast is not good. Overall I won’t come back with the price I paid.

Loved this property. It was quiet and the staff were very friendly. My only warning ⚠️ was that there was no air conditioning, and I had to kill a few spiders 🕷️ that got into the room. If you stay here in the summer, be prepared for the heat, since there is only a small fan in the room.

The room was dark, stuffy, and out-dated. In an active heatwave, the room was unbearable to sleep in. The free Toblerones that were provided melted in the room before we got in. We asked for an extra fan but were told none were available. The bathroom was small and had poor water pressure. Amenities were basically non-existent. The lack of a mini fridge/mini bar was troubling, and even though our room was above the wet bar, it was never open and we could not ask for ice cubes to get through the heat wave. We also called the reception for extra facial tissues and toilet paper, and received a response that someone would be up shortly — no one ever showed. The bedsheets felt unclean, and we found “black specks” on the duvets that we did not use due to the heat. A large portion of the TV channels were unavailable. We were told by the receptionist at check in that breakfast is available from 6 AM to 10 AM. However, when we showed up at 6:10 AM, nothing was set up, so we never got to enjoy the breakfast to properly rate it. Reception was overall unhelpful. The only positive thing that comes to mind is that it had somewhat of a stable wifi, which we did not even get to use a lot of. Lastly, CHF 40 (approx. USD 50) was being charged for 45 mins late check out (11:45am).

Staff was kind and helpful but rooms are extremely outdated.

loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.

Bed bugs found had to switch hotel

No service can be provide after front desk off duty.

Really nice view and very friendly staff, ultra clean bathroom but you need ear plugs ( they provide it in the bathroom) because we could hear almost every sound coming from the room next to us.

This little gem of a hotel was perfect for a stay in Interlaken. It’s a short walk from the Interlaken West train station and close to everything! Only downside is it was hot and there is no AC … but if you want an authentic alps experience it’s worth it!

The location is great, The hotel is excellent.

I stayed at Hotel Chalet Swiss for two nights and was extremely disappointed. The room felt like a matchbox—cramped, with no wardrobe or storage space, and the tiny balcony was covered in cobwebs. The bathroom was so small you can barely turn around, let alone shower comfortably. To make matters worse, the window in my room wouldn’t close properly. When I called reception, a staff member responded rudely, lecturing me about how windows in Switzerland are supposed to open before admitting mine only opened one way—information that didn’t improve the situation. Breakfast was equally underwhelming, with very limited options and low-quality offerings. Between the cramped quarters, unhelpful staff, and subpar breakfast, I cannot recommend this hotel.

Good location.

It’s a beautiful walk to the center city but in a much quieter location. Only negative is lack of air conditioning but I must say, you get used to not having one fairly quickly

A true Swiss style hotel. It had great character. Our room was large and hotel only 10 minute walk from Interlaken West train station. Friendly staff.

An excellent value and comfortable stay. The rooms were clean, the breakfast was great, and the location was fantastic. I would happily recommend this hotel to anyone.

This hotel has one person at front desk who happened to be the bar tender as well. She asked us to wait

Noisy, hot, and impossible to sleep

Staff were friendly the facilities we just okay.

Room was good with a Mountain View. Couldn’t wait for breakfast so was given food to take with us. Luggage stored until later.

There were a few ants as we were on the ground floor, it was also the first room at the hallway and it was a bit noisy when other people are walking past our room.

Amazing location, easy parking, friendly staff. Pet friendly in that it allows dogs (but could do with better pet friendly breakfast location during rainy weather. Eating outside or taking breakfast to room on paper plates is not ideal). Pillows are terrible. Has everything you need though.

Nice people, great location, and was clean

Very nice rooms and property. We were during the slow season so the bar was closed which was a shame. But overall great property.

Booked superior room with balcony hoping for superb views and not of the car park which we got. Very dated decor but clean. Breakfast room cramped and chaotic with few options and slow to replenish. Friendly receptionist at check in but wouldn’t return.

Cozy, comfortable, with friendly staff, good breakfast.

While the property is older, it had everything that we needed. It was quiet, and the breakfast was nice. We had the family room that had two single beds on the first floor with two single beds upstairs. The room was small, but it was adequate. I really loved opening the windows to let the fresh air in during the month of April. The window and the ceiling was leaking water just a little bit. But it was taken care of by the maintenance guy after we had reported it to the front desk.

Nice place. Would stay again

Awesome!