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SureStay Plus Hotel by Best Western Sevierville

Top rated by guests

Restaurant

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Bathroom | Free toiletries, hair dryer, towels, soap

8.2Excellent

(1,075 Ratings)

"I have stayed here several times over the last 3 years while working in the area. The staff is very courteous. Hotel is not perfect, but is clean and beds are comfortable. They are a good value for ..."

David

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(1,075 Ratings)

Hotel in Sevierville, TN

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free parking, near Wilderness at the Smokies
Coffee/tea in a common area, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include free breakfast and a vending machine.
Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Map of Sevierville, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(1,075 Ratings)

"I have stayed here several times over the last 3 years while working in the area. The staff is very courteous. Hotel is not perfect, but is clean and beds are comfortable. They are a good value for ..."

David

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(1,075 Ratings)

Hotel in Sevierville, TN

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Sevierville, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

Available Rooms

About this hotel

Hotel with free parking, near Wilderness at the Smokies
Coffee/tea in a common area, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include free breakfast and a vending machine.
Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(1,075 Ratings)

5.0 / 10.0

It was clean

2.0 / 10.0

Booked a two night stay for a tournament. The heat unit had dust pouring out, the headboard wall was dusty and there was caked on dust all in the long light fixture above your head as you lay down. I was stuffy and sneezing all night. I did buy a cleaning spray and cleaned as much myself and the staff did replace the heat filter the next day as I requested. The doors are very loud and there was door slamming all through them night and also dumpsters being emptied at 4am outside the window which again woke us. Breakfast was 6-9am went down at 8am and the only thing there was a little bit of eggs stuck to the pan, strange sausage and waffle maker.and two end pieces of white bread. NO butter, NO yogurt, NO fruit, NO pastry No bread items. The second morning I asked the "breakfast worker" is this normal? He said if you don't come early you don't get anything. I understand you get what you pay for and in this case even the low price was too much.

3.0 / 10.0

Beds were comfortable. We did not eat breakfast so I can’t comment. What I can comment on is I killed 4 roaches in the room. We were on first floor.

4.0 / 10.0

Walls in room paper thin. Could hear everything your neighbors was doing

5.0 / 10.0

The beds were so comfortable after our long day at Dollywood with a toddler! We absolutely loved it!

2.0 / 10.0

In a good location however so would a box and a good blanket and arguably cleaner. The staff was helpful in trying to get a cleaner room than the one we started with but still wasn't the greatest. Bed was comfortable and front desk staff helpful that's about all i can say good about the place. Didn't get up for breakfast so can't say.

3.0 / 10.0

Multiple light bulbs needed to be replaced. Electrical receptacle hanging out. Wall several marks and scuffs. Multiple floor tiles broke at elevator. Staff was friendly

5.0 / 10.0

This is our go to place when we visit Dollywood. Great price but does not sacrifice quality. The staff is alway friendly and the breakfast is small but has the everything from eggs, sausage and waffles is always a must

5.0 / 10.0

Clean room, easy check-in, location was all amazing

5.0 / 10.0

Staff is super friendly and beds are comfy

2.0 / 10.0

Hotel is very old, outside has been updated. Rooms have new flooring, paint and bedding. Bathrooms have a new sink and that’s it. Older hotel with thin walls, if any rooms next to you even have the TV up a little you can hear everything. Don’t recommend, you get what you pay for. Pay a little more and stay somewhere else.

5.0 / 10.0

Overall it was good but menu varieties was not there for breakfast on daily basis it was the same menu

5.0 / 10.0

Clean, friendly staff. Nice Continental breakfast.

4.0 / 10.0

Comfy beds and the staff are great people

3.0 / 10.0

Breakfast is just eggs,sausage, bread and waffles... Not much too choose.. constantly you have to be asking the front desk for replacement of food because they will not put more there... It was annoying

1.0 / 10.0

I need to open a claim to have my money refunded. I sent pictures of the room. Was terrible

5.0 / 10.0

Check in was very smooth! Room was very nice and clean! Quiet halls and premises! We will definitely be staying again!

4.0 / 10.0

Comfy beds

3.0 / 10.0

Room: 2/5 Elevator: 2/5 Breakfast: 3/5 Staff/Service: 3/5 Overall: good/average

4.0 / 10.0

I didn’t eat anything.

5.0 / 10.0

Clean rooms, friendly staff and the continental breakfast was great

4.0 / 10.0

Room was clean staff was very polite they took care of things we asked for like more towels and clean the room eith no problems. Breakfast was good but could have had some instant oatmeal or grits.but could

1.0 / 10.0

The first night we checked in we called up front saying that we needed new sheets and things for the bed because they had blood stains that had went through the whole bedding. The guy said he cant do anything about it but we can go back to the front desk and get some new sheets. My husband went down to get the bag and the guy threw it at him. I find this type of cleanliness and attitude very u professional.

5.0 / 10.0

Perfect place to stay for a quick mountain trip. Clean and comfortable. Affordable

3.0 / 10.0

Our room could certainly use some TLC. The shower curtain rod was falling down, so the curtain wouldn’t stay where you put it. The tub drain needed to be unclogged. The safety lock on the door was missing the half attached to the actual door, so it was useless.

1.0 / 10.0

It took 45 minutes for a person to come to the front desk I wasn’t the only one just standing there waiting then I man that worked there but could check no one in called me and the other customers liers for say we had been there that long and I even called the front desk phone in an attempt to get someone up front but nothing

1.0 / 10.0

Horrible!!! Woke up at 3am with 25 degree temp outside and no heat. The bathroom sink would not drain properly. You had to wait 10 minutes then turn the water on and wait again. The lights did not work. The tub dripped water the entire time. The floor was flithy. dirty. Told them when we left their response was to say they wrote it down . Will not ever be back.

4.0 / 10.0

This is a good place to stay for a few nights. The rooms were clean, air conditioning worked great. The elevator and the walls around the buttons were gross. Breakfast area was clean and food tasty. Area was very safe and there is ample parking.

2.0 / 10.0

They apparently on do house cleaning every other day according to the frint desk. We stayed 2 nights and how to go request new towels and rags for the second night. The bed wasn’t really all that comfortable. We saw house roaces in the b

5.0 / 10.0

Excellent

4.0 / 10.0

Clean & nice service. The breakfast was real good!

10.0 / 10.0

I have stayed here several times over the last 3 years while working in the area. The staff is very courteous. Hotel is not perfect, but is clean and beds are comfortable. They are a good value for a decent place to stay.

10.0 / 10.0

Room was excellent. Servicd upon arrival wasnt thd best.

10.0 / 10.0

Great staff

10.0 / 10.0

Friendly staff

2.0 / 10.0

Noisy and very dirty. Had to clean room myself.

5.0 / 10.0

The amenities around was amazing

6.0 / 10.0

Room could’ve been a little cleaner. Staff was great & the food was good.

8.0 / 10.0

Nice friendly staff, older hotel with upgrades needed. Cracked tile by elevator 2nd floor felt unsafe to walk over. Dirty elevator in need of mopping. Room upgrades needed mattress was terrible, rolled to the center, bath tub needs new fixtures, slow sink drain. Breakfast sausage undercooked, no fruit available. Not sure we would choose this hotel again.

8.0 / 10.0

Room was clean; not impressed with “high” beds! Made it difficult for “old” women to get into! Light bulb out in bathroom, another covered in paint; made for poor lighting! The exhaust fan sounded like it was going to blow up! A few rusty spots in bathroom. But the staff are wonderful; so friendly & caring! Will definitely come back!!!

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at SureStay Plus Hotel by Best Western Sevierville. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is SureStay Plus Hotel by Best Western Sevierville pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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