Holiday Inn Express & Suites Columbus Airport East by IHG

Z’Kya was an amazing front desk worker! She’s super funny and friendly. Can’t recommend this place enough bc of her :)

Clean rooms and nice breakfast options!

A large family propped the emergency door to the pool open and smiked week for 45 minutes - it was 10 defrees out. The emergency door didnt work, they didn't watch their kids and it got horribly cold and smelly in the pool area. The frint desk was notified by several families. The website said the pool had rulea that were strictly enforced but they were not.

The room was very clean The bad thing was the pool was closed because a kid threw up in it. They said they can’t open it because they didn’t have a maintenance man on duty to sanitizer to go swimming. I rented the room for my daughter and her family, especially because it had an indoor pool. They should’ve taken one night off the bill because of that, but they did. My brother also reserved a room for his family. We did it because we never get to see each other very often and it would be fun spending time swimming in the winter. They didn’t offer any comp time or anything. Bad thing about it my daughter came back two hours later to get something and there were people swimming in the pool. They didn’t even contact them to tell them the pool was open.

Staff at breakfast was great. Best pancakes I've had at a hotel in forever. If I had any complaints, the parking lot lights would give a seizure if I was epileptic, elevator smelled like cheese, room thermostat would turn on "fan". I sleep better with the white noise of a fan so this was not helpful

Clean room and nice staff. People staying were a little noisey and kids running down the hall early in the morning.

Beds were comfortable. Location was convenient. Staff was friendly. Heater was loud in the room.

The hot tub and pool are not as pictured but they are nice. A little drab, but the room was wonderful. Check out time was 12pm and I didn’t feel rushed! It was great!

Great stay

It was lovely and cozy

clean rooms, nice pool & hot tub, friendly staff, very convenient location. they had free shuttle service to the airport however, we didn’t need it as we had rented a car for the week.

I like the options

Really good Pizza place close by. Breakfast was ok No cinnamon rolls.

We had a really good experience. So much so that we would stay here again

The room was clean and comfy. The staff was friendly and helpful. The breakfast was good, but the dining room and lobby were crammed with people eating, so we had to take our food back to the room, but that’s not really the hotels fault. However, when we went to the pool, we left fairly quickly. Too many chemicals had been used in the pool and it looked foggy. Got in and couldn’t see me feet at the bottom of the pool. There were also a lot of chemicals in the hot tub and a foam on top of it, not just from the jets. There was also a band-aid on the edge of the hot tub. The pool is the only reason my stay isn’t 5 stars.

Clean room,everything worked, check in was quick and friendly.

I booked this hotel expecting a quiet, relaxing stay for myself after my daughters couldn’t make it. Unfortunately, it turned out to be one of the worst hotel experiences I’ve ever had. When I arrived, there was a couple arguing loudly with the front desk, which set an uncomfortable tone. I was assigned Room 137 — directly beside the pool — even after mentioning that I wanted a quiet room. The area was noisy with kids yelling, splashing, and throwing footballs over people’s heads, so it was impossible to relax, even in the hot tub. The remote control in my room didn’t work, and while the front desk clerk tried to help, she seemed uninterested and unprofessional. That night, I barely slept. My smartwatch showed only about three hours of light sleep, and I woke up itchy all over. The next day, I realized I had what appeared to be bed bug bites and later had to see a doctor for confirmation. To make things worse, a guest got burned during breakfast, and when I told the front desk, the clerk didn’t even check on the woman — she just pointed toward the kitchen staff. Then, even though checkout wasn’t until noon and I had a “Do Not Disturb” sign up, housekeeping knocked on my door before 12:00 p.m. Overall, this stay was stressful and unsanitary. I reached out to management with photos and a doctor’s note, but still haven’t heard back. I would not recommend this hotel to anyone until they address these serious cleanliness and customer service issues.

Great 1 night stay, had a gym, pool and giant jacuzzi. We had to leave before breakfast to catch an early flight, would have been nice to have a snack bag to go.

Friendly staff were very helpful. Also appreciated an extra hour late check out after having flight issues. Would definitely stay again and recommend

The ac unit smelled like mildew, the room was dusty the elevator was jumpy. I won’t return.

It was very comfortable

Didn’t clean our room second day. Shower needed tile work as looked like broken in at floor. Needed more pillows on bed

Very nice and clean . 13 minutes from the airport so very convenient .Very nice breakfast.

I stayed and didn’t get my money back

Will be back

Don't like small microwave.

Our car along with 20 other cars were broken into the night we stayed. I will never return.

Staff was friendly… Elevator needs work door doesn’t shut properly and you have to wait 5-10 mins for it to open again. Only one elevator in hotel as well. Water damage on 3rd floor 5 tiles missing and floor carpet was wet and stunk. A/C in room and water pressure where excellent. Pool and Hot Tub area was excellent as well! Breakfast was typical continental style with lots of carb options and no fruit.

I have no complaints. Daily room service was awesome! Clean, safe, and quiet. Definitely worth a longer stay. We stayed 4 nights!

Easy check in, but when we got in the room noticed stains on the carpet, desk chair and some on the sheets. I made sure to take pics and went to front desk to make them aware that i did not do the damages. They apologized and werent able to change my room due to the hotel being fully booked for the weekend but she assured me that housekeeping was still there and she would send them up right away. They were to my room within 10-15 minutes to change both bed linens and apologized for the inconvenience because the were short staffed. I completely understood and was even grateful the came to fast to take care of the linens. The continental breakfast was ok not alot of options...cheese omelets sausage pancakes cinnamon rolls and choices of juices and tea...the coffee machine was not working until someone came to fix it..they ran out of food so people were just standing around waiting. The breakfast staff were moving as fast as the could but just seems like the should be more prepared for a weekend crowd and not alot of seating space. Overall the 1 night stay was decent for the price and location.

This is our first time staying at this hotel and we are impressed with the hotel room’s cleaning and delicious breakfast!! The hotel is very convenient because is close to the airport!!! The kitchen staff works so hard to make available all the meals at breakfast!!

Professional service, very clean, breakfast was limited but the stay was nice