The Commerce Casino & Hotel

Room was never cleaned despite asking for it to be cleaned several times. All ice machines were out of order. Spa was closed without prior notice. “Hot” tub was lukewarm at best. Quite a disappointing stay.

Did not have breakfast

Everything was perfect from purchase to checkin. Room was great

Nice and clean. Wood floors and room were good size. Would recommend.

Clean room . Very nice staff.

They had a Starbucks down stairs along with a gift shop and restaurant. And free parking.

Really nice staff!

The restroom was dirty & the toilet paper was absent when I called they said use the 1 in the lobby or wait til the morning to get a roll of TP

This

I booked the room through Hotels.com and was very excited to stay at Commerce for the first time. The reason i booked the room is because Hotels.com put up a pop up msg as soon as I got on their page, that said 'We're not like the others, the price you pay INCLUDES TAXES AND FEES'....The 'fees' being the most important issue with regard to what happened when I got to the property. By the way, not only did that initial pop up say any and all 'fees' as in 'resort fees' were included in the price they would quote me for the room, but when I clicked on Commerce Casino, there was a SECOND blurb that reminded me, 'what you see is what you pay', meaning I would not be charged any more than the price Hotels.com quoted me...But that was in fact not what happened when I got to Commerce. The check in clerk told me I would have to pay for 'resort fees'. I showed her AND I showed her manager the exact pop up msg that comes up saying 'fees' were guaranteed to be included in the price I paid booking the room, 'the price I saw was supposed to be what I paid' and I showed them both pop up msgs, and they both kept rudely asking me, 'didn't you read deeper and read the confirmation email?' I shouldn't have had to explain over and over that the confirmation msg was just confirming I booked the room, I should have been able to count on no further costs. They took half the resort fees off, but it should have been all taken off. They tried to tell me I had to get it from Hotels.com

Good amenities and very clean

Room was clean. Staff was friendly. Valet was complementary. Only thing I didn’t like was I booked a double bed room, and they tried to give me a single king, but they fixed it.

Staff seemz courteous

Clean

The day was fine. Service was fine, did not know it was $30 charge per night for resort fee on top of the rate paid.

When you check in, they tell you if you need check out late to let know, When I tried to do it, they said no or to pay $60 for 1 extra hour. Just don’t say something you can’t do.

It was very dirty, not clean and smelling room. They didn’t clean the room several years.

Uncomfortable bed, loud noise...

The mattress was hard, uncomfortable and evidently all the rooms have the same type of mattress. There were staff members arguing in the hallway loud enough to wake us up. Front desk service and valet service were pleasant and helpful. There was no free breakfast, and the only coffee we found was at Starbucks. The room was clean. Even though we did not ask for housekeeping, someone came in and cleaned our room. We then specifically asked that no one come in, also put out a do not disturb sign, and again someone came in anyway. There were children playing and yelling in the hallway. We called the front desk, security arrived promptly and the children were quiet after that but once again some staff members began arguing loudly in the hallway, which we also reported. While playing blackjack in the casino, another player requested to look at our cards. The dealer said nothing and Javier had to tell the man no several times to get him to stop asking. It was an uncomfortable situation and we expected the dealer to intervene. We were satisfied but not happy enough with our stay to anticipate returning.

Everything is very old. Only new thing was tv.

My bed was dity had dirty stain omg i am playing over 130 for the room having dirty bed not c ool

Front Desk.very helpfull.

Front Desk staff was rude. The website showed incorrect images of the room and when asked to switch rooms they did but with an horrible attitude, very unprofessional.

Room was clean and spacious. Valet parking a bonus.

Nothing bad to say

Staff was super friendly and our room was clean! The bed was very comfortable.

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Rooms are not too clean, casino is small, needs more amenities and better quality of food service. so better rooms, better food and drink options, more casino options and entertainment.

House keeping yesterday and front desk today were rude. Not coming back.

Very goof

The staff did not email my receipt as promised. I checked out today.

Good. The bed, however felt to be old and did not sufficient padding. Everything else was very good