Extended Stay America Suites San Jose Morgan Hill

The tub didn’t drain. Bathroom light stayed on the whole time. The bathroom door didn’t stay closed.

Everything was great! But the only problem was the people in the next room. They were noisy late at night and till the early mornings. It was a lot of unnecessary banging on walls and furniture.

They should at least have a coffee pot and coffee in the rooms. They should at least have hard boiled eggs and bananas at the breakfast bar. The hallway on the second floor smelled liked Marijuana! It was awful and gave me a headache!

Room was nice and bed was comfortable. They forgot to put towels in our room but brought them when we called.

Very clean room and bathroom. Comfortable bed. Nicely kept facility. Good place to stay for a single night or a week. Kitchen is nice.

Good stay

I had one of the worst hotel stays of my life here. The moment I opened the door to my room, I was hit with an awful smell—a mix of cigarette smoke and damp, humid staleness. It never went away, no matter how long I kept the window open. The room itself was dirty and poorly maintained. The carpet felt grimy, the nightstand had sticky residue, and the bathroom was unacceptable with hair on the floor and mildew in the shower. Even the bedding looked questionable, with stains on the comforter and sheets that didn’t feel fresh. The hallways and lobby weren’t much better, carrying the same musty odor as the room, which made the entire stay uncomfortable. For the price I paid, this level of cleanliness and care is unacceptable. I checked out early and will never return. Save yourself the disappointment and choose another hotel.

Friendly staff and the rooms are nice and clean very spacious

Easy and convenient and staff were professional. Breakfest bar was very poor quality. At the least have some fresh items and coffe not in stock seemed a little weird.

No shampoo, lotion, or hair dryer in room. Staff at front desk during check in, young woman, was not very friendly.

Bed is horrible super flat no cushion to it at all The room had a very weird smell even the hall ways The hotel seems to be super outdated ,didn’t get the room originally requested

The only downside of this hotel is that it had a pee smell up on the second floor. Also we had called for fresh towels and they would not bring it to us. We had to go downstairs to get them. I don’t think that was right that’s why we paid for the service Overall it was a good stay.

The front desk went above a beyond, truly such awesome staff. Cleaning staff was great as well! Location is good as well close to lots of restaurants and shopping

Joke of a breakfast, no coffee no shampoo water is dirty

No shampoo or soap was available. Had to go buy some.There was a dog barking all night also. Other than that my stay was good. Room and restroom were clean. Fridge and microwave were also clean. The staff were friendly.

Not a bad room for the price! We didn’t realize there would be no hair dryer or shampoo/conditioner in thevroom

The fact that shampoo is at the lobby. . . No water being offered or a coffee maker in the room.

Hotel states there is free continental breakfast. In the morning there was only coffee and no food at all. We picked this hotel based on the breakfast so we can grab and go but nothing to grab. There was no kitchenware, you have to ask the front desk but when I went down there, the person was on the computer and would not assist me so I used napkins as plates. There is no ice machine at all

like the bed.

Reserved 2 rooms for 3 nights they checked us out after 2 nites and didnt refund the third nite now trying to get money back. Wifi was down so had to wait in lobby for 1 1/2 hrs to check in first nite.

Good serious

Good service

Staff was very friendly and helpful. Rooms were clean and comfortable.

Great place to stay

Wouldn’t recommend at all staying here

Smoke

I’ve have stayed her once a week for three months. It’s OK but this last time I stayed for 6 days. I’m 70 years old, my wife is handicapped. We stayed on the second floor and the elevator stopped working. We had to walk down two flights of stairs with all our luggage and other items. Was not a pleasant experience..

The staff was nice. The few I didn’t like was that you needed to ask for your kitchen things and return before you leave. If you wanted clean towels you had to take your dirty ones to the desk and they counted them then gave you clean towels. I never had to do that before. You also had to throw your own trash away. Heads up this is a very basic hotel. Plus it says breakfast there is no breakfast just coffee and muffins.

No security.

I didn’t like that muffins, cereal bars and coffee was considered breakfast. I factored breakfast included into my decision, but that fell short of what I expected

My house is going through a rehab so my property management company placed my husband and I in this hotel for 11 nights. We were notified that the rehab was going to take a few more days so we would need to extend the stay. The woman working at the front desk who identified herself as the General Manager, Nariah, was rude and dismissive and told us there were no reservations available even though online it should we could extend our reservation and a young gentleman who was working the front desk had told us that all we would need to do was get our property manager to sign a form confirming the extension and he said it would be emailed to my property manager whose email was already on file since she booked the reservation. My property manager then extended the stay by confirming the new reservation online. We were then told my Nariah that we were going to need to vacate our room and leave because there were no more reservations available. When we told her we reserved the room online and were waiting for the form to be sent to our property manager, she got irate, began raising her voice and was questioning why we would go behind her back and book online when she told us there were no more reservations available. I told her there were reservations available online so our property manager booked it and then she began to call me a liar all at the front desk with a line of people behind me. It was beyond humiliating and was the straw that broke the camels back. Horrible experience